Full-Time
Senior Business Systems Analyst
Finance, Procurement
Posted on 9/19/2025
HubSpot
10,001+ employees
CRM platform for marketing, sales, service
Compensation Overview
$118.5k - $189.6k/yr
Company Historically Provides H1B Sponsorship
Remote in USA
Remote
 Business & Strategy (2) |
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- Bachelor’s degree in Business Administration, Finance, Information Systems, or related field.
- 3-5 years of hands-on experience as a Business Systems Analyst with a strong focus on Coupa
- Hands-on experience with multiple Coupa modules (Procurement, Invoicing, Expenses, Catalog, Supplier Management).
- Strong knowledge of ServiceNow Source-to-Pay processes and architecture.
- Experience with ERP integrations (preferably NetSuite) and automation tools (Workato).
- Excellent communication and stakeholder management skills.
- Strong problem-solving and analytical skills, with high attention to detail.
- Act as the primary SME for Coupa and ServiceNow S2P, providing guidance and support to business users.
- Configure and maintain Coupa modules: Procurement, Invoicing, Expenses, Catalog Management, Supplier Management, and Contracts.
- Manage ServiceNow S2P workflows, ensuring alignment with procurement and finance requirements.
- Gather, analyze, and document business requirements across procurement, accounting, and operations.
- Translate complex business needs into clear functional specifications.
- Collaborate with integration specialists and developers to design and implement solutions.
- Ensure robust, secure, and scalable integrations between Coupa, NetSuite, and other ERP/financial systems.
- Build and maintain integrations using Workato and other automation tools.
- Troubleshoot and resolve system issues, ensuring minimal disruption to business operations.
- Identify and implement opportunities for process automation within the Source-to-Pay cycle.
- Optimize Coupa workflows and enhance reporting/analytics capabilities.
- Stay current with Coupa and ServiceNow product releases and industry best practices.
- Develop training materials and lead end-user training sessions.
- Maintain clear documentation, including configuration guides, process flows, and user manuals.
- Coupa Certified Professional (CCP) or similar certification.
- ServiceNow Certified System Administrator (CSA).
- Experience with Coupa Supplier Integration and Punchout catalogs.
- Knowledge of global procurement, compliance, and tax requirements.
- Familiarity with Agile/Scrum project delivery.
HubSpot offers a cloud-based CRM platform that unifies marketing, sales, and customer service to help businesses grow. It includes tools for email marketing, social media, content management, analytics, and SEO, available in free and paid plans. The system stores contacts, runs campaigns, tracks website activity, and automates workflows, while a marketplace of apps extends its capabilities. Its strengths come from a user-friendly interface, extensive educational resources, a large community of partners and developers, and a broad app marketplace that lets users customize their setup to fit their needs.
Company Size
10,001+
Company Stage
IPO
Headquarters
Cambridge, Massachusetts
Founded
2006
Simplify's Take
What believers are saying
- Customer base hits 299,458, up 16%, with ARPU rising 6% to $11,722.
- Non-GAAP operating margin reaches 21% for 2026, hitting 2027 target early.
- AI agents resolve 70% of support emails 29% faster, boosting efficiency.
What critics are saying
- William Blair and Cantor Fitzgerald downgrade stock after Q1 sales disruptions.
- Salesforce Agentforce steals enterprise deals with cheaper bundled AI.
- Marketo undercuts AI pricing at $0.30 per resolution versus HubSpot's $0.50.
What makes HubSpot unique
- HubSpot's agentic AI platform drives 23% Q1 2026 revenue growth to $881M.
- AEO tool optimizes visibility in ChatGPT and Perplexity using CRM data.
- Prospecting Agent doubles industry benchmark response rates for sales.
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Benefits
Unlimited Vacation & Global Week of Rest
Remote Work
Five-Year Sabbatical
HubCare
Parental Benefits
Leadership Development
Healthy@HubSpot
Employee Stock Purchase
Tuition Reimbursement
Ongoing Learning
Employee Resource Groups
Fun Stuff
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 2%2 year growth
↑ 2%HubSpot has launched several AI-powered products at its Spring 2026 Spotlight, including HubSpot AEO, which helps businesses optimise their visibility in answer engines like ChatGPT, Gemini and Perplexity. The tool uses CRM data to suggest prompts real customers might use in large language models. The company expanded its Prospecting Agent to manage the full prospecting lifecycle, with early customers seeing response rates at twice the industry benchmark. Smart Deal Progression analyses call transcripts and deal history to draft follow-ups and suggest CRM updates. Customer Agent now handles email support, resolving 70% of conversations with 29% faster resolution rates. HubSpot AEO is available with Marketing Hub Pro and Enterprise, or separately at $50 monthly. Prospecting Agent and Customer Agent offer 28-day free trials.
HubSpot has appointed Mike Berry, MongoDB's chief financial officer, to its board of directors effective 1 April 2026. Berry will chair the Audit Committee after Ron Gill's planned resignation on 30 June 2026. The appointment adds finance and public-company expertise as HubSpot tightens financial discipline and expands AI-driven products. The company plans to outline its AI strategy at its Spring 2026 Spotlight Investor Webinar, focusing on credit-based AI features and multi-hub cross-selling. HubSpot's narrative projects $5.0 billion revenue and $468.6 million earnings by 2029, requiring 16.7% yearly revenue growth. However, the company faces risks from AI-driven automation and new agentic platforms that could erode its seat-based economics. Analyst estimates vary, with some projecting revenues of $4.5 billion and 4.5% margins by 2028.
HubSpot has raised outcome-based pricing for its AI agents starting 14 April, reflecting growing commercial traction. The company reported over 8,000 customers have activated Customer Agent, resolving approximately 65% of conversations, whilst more than 10,000 activated Prospecting Agent, up 57% quarter over quarter. The CRM software provider posted fourth-quarter revenue of $846.7 million, up 20% year over year, with full-year 2025 revenue rising 19% to $3.13 billion. Management attributed the growth to momentum in its "agentic customer platform". However, Gartner warned on 25 June 2025 that over 40% of agentic AI projects could be cancelled by end-2027 due to rising costs, unclear business value or inadequate risk controls, suggesting HubSpot's long-term success depends on sustained execution and customer return on investment.
HubSpot has received a Buy rating from Bank of America analyst Matt Bullock with a $300 price target, after shares fell 64% from 2025 highs. The analyst sees the current valuation as an attractive entry point, expecting revenue growth to reaccelerate to 20% this year. HubSpot's Q4 2025 results showed strong momentum, with revenue of $846.75 million, up 20.4% year-over-year, beating consensus by 2%. Non-GAAP earnings per share of $3.09 topped estimates of $2.99. GAAP operating margin improved from negative 1.5% to positive 5.7% year-over-year. The company's full-year 2026 guidance projects $3.69 to $3.70 billion in revenue, representing 18% growth. HubSpot's board authorised a $1 billion share repurchase programme in February, signalling confidence at current levels.
HubSpot is preparing to launch automated direct mail integration with PostcardMania, allowing users to trigger physical mailers directly from CRM workflows. The integration connects digital customer actions with event-driven postcard campaigns, aiming to reach prospects beyond online channels. HubSpot shares closed at $296.56, showing recent momentum with gains of 12.1% over the past week and 27.5% over 30 days. However, longer-term performance remains weak, with the stock down 22.4% year-to-date and 53.7% over the past year. The integration adds another channel to HubSpot's marketing automation platform, addressing digital oversaturation concerns. Analysts currently price the stock at roughly 22% below their average target of $379.02.