Associate Manager-Natural Resources

Latin America | Flexible location in countries where WTW has a presence (Argentina, Peru, Uruguay, Chile, Panama, Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Brazil, Mexico, Colombia, Venezuela).

This role focuses on coordinating the delivery of services, addressing client needs, and ensuring operational excellence across all client-related activities. The position requires the development of strong client and internal WTW relationships, effective stakeholder coordination, and a commitment to service quality and client satisfaction. The Associate Manager leads key account processes, drives execution across multiple workstreams, and supports the achievement of client objectives by ensuring consistent, timely, and high-quality service delivery.

The Role

• Provide day-to-day client service, responding to client, insurer and third-party requests and enquiries in a timely and professional manner.

• Provide support and advice on insurance coverage, contract reviews, placement of risks within clients’ global insurance programs, and the arrangement of local policies where required.

• Ensure the timely issuance of evidence of insurance and support ongoing policy servicing activities following placement.

• Apply technical, industry and subject matter expertise to support client service delivery and help address complex insurance and risk management matters.

• Build a strong understanding of clients’ business operations and risk management objectives to contribute to the delivery of tailored service solutions.

• Develop and maintain a strong understanding of clients’ global insurance programs and support their application in line with clients’ insurance and risk management objectives.

• Support the effective implementation and use of global insurance programs across client operations, where applicable.

• Maintain accurate and up-to-date client records and documentation, ensuring information is readily available and accessible when required.

• Apply technical and client knowledge to support the preparation of documentation required for policy renewals, placements and ongoing account servicing, including endorsements and related insurance documentation.

• Review and interpret insurer quotations to support the evaluation of coverage options and their alignment with client requirements.

• Prepare required reports, applying technical knowledge and client-specific information to support account management and service delivery.

• Prepare and communicate insurance summaries to clients and network stakeholders, helping to promote clear understanding of coverage and program details.

• Participate in client, industry and market meetings, supporting relationship management and representing WTW in a professional manner.

• Liaise with colleagues across WTW offices and specialty teams to access technical expertise and facilitate local servicing requirements when needed

The Requirements

• Degree-level education or relevant professional experience in insurance, risk management, or a related field.

• Working knowledge of Property & Casualty (P&C) insurance principles and other commercial insurance lines.

• Professional proficiency in English, both written and spoken.

• Proficiency in Microsoft Office and other standard business applications

TBC