IT Analyst 2

The IT Software Analyst will be responsible for managing, maintaining, and optimizing IT assets and software systems within a warehouse environment. This role focuses on ensuring the efficient operation of warehouse management systems (WMS), inventory tracking software, and related IT infrastructure to support seamless warehouse operations. The analyst will collaborate with warehouse staff, IT teams, and vendors to troubleshoot issues, implement solutions, and maintain accurate records of IT assets. Able to be willing to complete any assignment to meet mission requirements; lifting up to 30 pounds. 

Responsibilities

• IT Asset Management:
Maintain an accurate inventory of IT assets, including hardware (e.g., scanners, terminals, computers) and software licenses used in the warehouse. Track asset lifecycle, including procurement, deployment, maintenance, and decommissioning.
Conduct regular audits of IT assets to ensure compliance with licensing agreements and company policies. Able to be willing to complete any assignment to meet mission requirements; lifting up to 30 pounds.
• Software Support & Optimization:
Administer and support warehouse management systems (WMS), inventory control software, and other operational tools.
Troubleshoot software issues, coordinate with vendors for patches or updates, and ensure minimal downtime. Analyze system performance and recommend upgrades or enhancements to improve efficiency.
• System Integration:
Collaborate with IT and warehouse teams to integrate new software solutions with existing systems. Ensure seamless data flow between WMS, ERP systems, and other platforms used in warehouse operations.
• User Support & Training:
Provide technical support and training to warehouse staff on software tools and IT equipment. Create user guides, documentation, and standard operating procedures (SOPs) for IT-related processes.
• Security & Compliance:
Ensure IT systems comply with cybersecurity policies and industry standards. Implement and monitor access controls for warehouse software systems to protect sensitive data.
• Reporting & Analytics:
Generate reports on IT asset utilization, software performance, and system uptime for management review. Use data analytics to identify trends and propose improvements to warehouse IT processes.
• Vendor & Stakeholder Collaboration:
Work with external vendors for software licensing, support contracts, and hardware maintenance. Coordinate with cross-functional teams to align IT solutions with operational goals.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in IT support, software analysis, or asset management, preferably in a warehouse or logistics environment. Familiarity with warehouse management systems (e.g., SAP, Manhattan, Oracle WMS) or inventory tracking software.
• Proficiency in IT asset management tools (e.g., ServiceNow, Lansweeper, or similar).
Knowledge of database systems (e.g., SQL) and basic scripting for automation.
Understanding of network infrastructure, hardware troubleshooting, and software deployment.
• Strong problem-solving and analytical skills.
Excellent communication and teamwork abilities to work with technical and non-technical staff.
Ability to manage multiple priorities in a fast-paced environment.

Must have secret clearance

(Preferred): ITIL Foundation, CompTIA A+, or similar certifications.

Job ID

2026-26921
Work Type

On-Site
Pay Range

$80,000-$85,000
Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description

Work Where it Matters

RiverTech, an Akima company, is not just another federal professional solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At RiverTech, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, RiverTech provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, RiverTech provides innovative solutions to complex engineering and operational challenges and delivers wide-ranging services for mission support, systems engineering, and IT.

As a RiverTech employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.