Global IT Configuration Engineer Manager - M365 & Google Workspace Platform Enablement

<p class="job-description-header">Who We Are</p><p>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br><br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.</p><br><br><p class="job-description-header">What You'll Do</p><p>BCG’s Productivity & Collaboration Platforms team is seeking a Global IT Configuration Engineer Manager – M365 & Google Workspace Platform Enablement to manage and enhance collaboration services across Microsoft 365 and Google Workspace. This role is critical to ensuring reliable, secure, and scalable user experiences across both ecosystems. You will serve as a key operator and problem solver, supporting everything from provisioning and policy enforcement to automation and migration execution.</p><p> </p><p>The ideal candidate brings strong hands-on expertise, a mindset for continuous improvement, and the ability to support service delivery and platform governance in a dynamic, global environment.</p><p> </p><p>In partnership with other platform SMEs, your duties will include:</p><ul><li>Supporting day-to-day administration of Google Workspace (e.g., Chrome, Gmail, Drive, Calendar, Meet, Gemini) and Microsoft 365 (e.g., Outlook, Teams, SharePoint, OneDrive) environments.</li><li>Executing user provisioning, deactivation, license assignment, and group management across both platforms.</li><li>Enforcing secure and compliant configurations by implementing access controls, sharing restrictions, and policy updates in line with internal standards.</li><li>Developing or improving automation for routine tasks and reporting using tools like PowerShell, Apps Script, or other tools.</li><li>Supporting configuration efforts such as OU restructuring, retention settings, and service rollout readiness.</li><li>Monitoring service performance, coordinating escalations with identity/security teams, and supporting root cause analysis of incidents.</li><li>Documenting platform procedures, knowledge base articles, and support records to promote operational consistency.</li><li>Collaborating with platform SMEs, InfoSec, and Service Management teams on delivery.</li><li>Participating in internal QA and testing for new platform features or releases.</li></ul><p><strong>YOU’RE GOOD AT</strong></p><ul><li>Providing calm, clear, and technically accurate support to users across varying skill levels and systems.</li><li>Executing operational tasks while identifying opportunities for optimization.</li><li>Navigating administrative portals and tools for both Microsoft 365 and Google Workspace.</li><li>Communicating confidently and clearly with peers, stakeholders, and end users, both verbally and in writing.</li><li>Translating platform capabilities into practical, real-world use cases, user-focused improvements, and actionable procedures.</li><li>Collaborating effectively across teams while independently resolving routine technical challenges.</li><li>Documenting technical procedures, managing tickets, and maintaining platform records with attention to detail.</li><li>Collaborating cross-functionally and escalating where appropriate.</li><li>Demonstrating a willingness to grow into scripting, automation, and cross-platform integration as part of long-term development.</li></ul><br><br><p class="job-description-header">What You'll Bring</p><ul><li>5-8 years of hands-on experience supporting enterprise collaboration platforms, including both Microsoft 365 and Google Workspace.</li><li>Proficiency with user lifecycle management, access controls, and service configurations in Google Admin Console and Microsoft 365 Admin Center.</li><li>Solid understanding of collaboration tools such as Gmail, Google Drive, Calendar, Google Meet, Outlook, Teams, SharePoint, and OneDrive.</li><li>Experience with troubleshooting complex platform issues, coordinating with identity, security, or networking teams as needed.</li><li>Exposure to scripting (e.g., PowerShell, Google Apps Script) for administrative tasks, reporting, or automation is a plus.</li><li>Strong communication and documentation skills; capable of translating technical configurations into supportable solutions.</li><li>Proven track record of managing support queues, documenting resolution steps, and improving internal processes.</li><li>Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.</li><li>Google Workspace and Microsoft 365 certifications are preferred but not required.</li></ul><br><br><p class="job-description-header">Who You'll Work With</p><p>You will collaborate with global teams across Identity & Access, Messaging, Information Security, and Collaboration Services to ensure a secure, streamlined, and consistent experience across both Microsoft 365 and Google Workspace. You’ll also partner with change and adoption leads to support user onboarding, pilot support, and technical readiness activities.</p><br><br><p class="job-description-header">Additional info</p><p>At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.</p><p><br>For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.</p><p> </p><p>We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.</p><br><br><p>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. <a href="https://careers.bcg.com/global/en/e-verify" target="_blank">Click here </a> for more information on E-Verify.</p>