Hospitality Associate

111 Michigan Avenue Northwest
Washington, DC 20010


Kids Are Our Everything.

Department

10310 Food & Nutrition Services

Pay Range

$18.49 - $35.09

About the Role:

The Hospitality Associate will be responsible for Patient Meal (MyDining) service. Secure patient meal selections and special requests and needs via
telephone or face to face interactions.

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year Related healthcare foodservice experience or relatable serving/ customer service experience. (Required)

Required Skills/Knowledge
Ability to translate written instructions into accurate patient meals.
Knowledge of general nutrition and ability to interpret special dietary needs into food items per reference manual.
Ability to accurately measure portions of special products.
Ability to perform basic information Technology data entry and print functions.

Functional Accountabilities
Maintain Professionalism

• Communicate pertinent information to Supervisor/Manager or Director.
• Utilize appropriate communication to patient, nursing, staff or visitor per department training.

Nutrition Service

• Receive and utilize accurate and current orders for patient meal service or formulas and utilize CNMC and MyDining information systems.
• When answering or calling out on phone, take patient menu selection, confirm patient needs/requests, and discuss patient’s needs and tray delivery time with nursing or departmental associates.
• Offer alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.

• Review patient listing with accurate diet information and special instructions from Nutrition Technician and ask appropriate clarification of patient orders; communicate and respond to Nutrition Coordinator or supervisor by phone needs of the patient, meal cart or unit

• Responsive to patient’s needs at all times; resolve patient concerns or complaints immediately and/or report needed assistance to supervisor as appropriate.

• Prepare, assemble and deliver unit floor stock and patient nourishments.

• Maintain accurate information on each patient; assist dietitian to monitor of patients who are NPO, on liquid diets or have a calorie count ordered.

Safety and Sanitation

• Comply with maintenance of safety and sanitation standards of the department, institution and regulatory agency.
• Remove expired items from nourishment room refrigerator and document per policy.
• Follow NPSG in relation to Patient identification and hand washing.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Benefits That Support You:

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

Why Join Us:

• Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.
• Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
• Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
• Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.