Power Generation Field Service Technician

Job Summary:

Under direct or close supervision, provides assistance with basic repairs and preventative maintenance on all power generation systems, parts, and components at customer sites. Will undergo on-the-job training and relevant Cummins-based courses. Adheres to established procedures and guidelines to enhance service workshop knowledge and skills. Completes preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction.

In this role, you will make an impact in the following ways:

• Engage with customers professionally and respond promptly to service needs 
• Use specialised tools and follow documented procedures to diagnose faults and complete basic repairs 
• Prepare required parts, tools, and equipment before commencing repairs 
• Escalate unresolved or complex issues to senior Field Service Technicians or Supervisors 
• Perform preventative maintenance in accordance with documented schedules and standards 
• Complete service documentation, timesheets, and warranty claims accurately through forms or business systems 
• Complete required training to maintain skills and meet business needs 
• Maintain service vehicles and tools to ensure cleanliness and safe operation 
• Adhere to all Health, Safety, and Environmental policies, procedures, and legislative requirements

NIL

To be successful in this role you will need the following:

Competencies: 

• Communicates clearly with diverse audiences 
• Builds strong customer relationships and delivers customer-focused solutions 
• Takes accountability for commitments and results 
• Plans and prioritises work to achieve business goals 
• Pursues continuous learning and development 
• Promotes a proactive health and safety culture 
• Diagnoses faults using guided processes, tools, and software 
• Uses electronic service tools to maintain, diagnose, and troubleshoot products 
• Applies power generation systems knowledge to safely diagnose and repair equipment 
• Performs repairs and maintenance to quality and time standards 
• Accurately documents service, equipment, and customer information 
• Escalates technical issues using appropriate resources and processes 
• Values and respects diverse perspectives and cultures

Education, Licenses, Certifications: 
Apprentice Trained Power Generation/ Electrical Technician (Preferred)
Vocational diploma from relevant technical institution 
Current relevant electrical certification 
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations. 

Experience: 
Minimal level of workshop related experience required.
Basic level knowledge of and/or experience with power generation products 
High Voltage/ Low Voltage experience