D

Diligent

SaaS GRC platform for board management

Senior Manager, Platform Engineering - IT Platform Engineering

Full-TimeUpdated on 10/9/2026
$131k - $164k
Expert
Washington, DC, USA+1 moreMore locations: New York, NY, USA
HybridHybrid role; work onsite at least 50% of the time if within commuting distance of a Diligent office.
IT OperationsSystem Administration
H1B Sponsorship Available

About the job

Requirements
  • Significant experience in internal IT, platform engineering, enterprise applications, or a similar environment, including experience leading technical teams in a distributed organisation.
  • Deep hands-on experience owning Atlassian Cloud at enterprise scale, particularly Jira, Jira Service Management, and Confluence.
  • Strong experience administering and governing Microsoft 365 E5, including Teams, SharePoint, Exchange Online, Intune, Defender, and Purview.
  • Ability to set architecture direction across identity and cloud technologies, with practical knowledge of Okta or an equivalent single sign-on platform, Active Directory, Entra ID, and AWS.
  • Proven success applying ITIL-aligned service management, automation, and self-service to improve employee support outcomes.
  • Strong understanding of identity and access governance, least privilege, data loss prevention, IT general controls, and audit requirements.
  • Track record of developing engineers, influencing cross-functional partners, and communicating technical decisions clearly to technical and non-technical audiences.
Responsibilities
  • Lead, coach, and grow a global team of platform engineers and systems administrators, building a high-performing and inclusive culture.
  • Own the strategy, architecture, governance, and roadmap for Atlassian Cloud, including Jira, Jira Service Management, Confluence, Atlassian Guard, and Rovo.
  • Set the direction for Diligent’s Microsoft 365 E5 estate, including Teams, SharePoint, Exchange Online, Intune, Defender, Purview, Power Platform, and Copilot.
  • Design scalable integration and automation patterns across identity, HRIS, ITSM, and business systems using APIs, event-driven automation, Okta Workflows, Power Platform, and scripting.
  • Partner with IT Support to improve self-service, automate repetitive work, and reduce ticket volume, escalation effort, and time to resolution.
  • Establish strong standards for security, access governance, AI adoption, reliability, compliance, and business continuity across the internal technology estate.
Desired Qualifications
  • Experience deploying Microsoft Copilot and/or Atlassian Rovo, with a focus on permissions, responsible adoption, and measurable business value.
  • Experience with platform automation or infrastructure-as-code using tools such as PowerShell, Python, Terraform, or CloudFormation.
  • Experience with enterprise platform migrations, HRIS-driven provisioning, managed service providers, or regulated environments such as ISO 27001, SOC 2, or FedRAMP.

About the company

Diligent provides governance, risk, and compliance (GRC) software as a service to organizations that need robust governance structures. It offers a subscription-based suite focused on board management, regulatory compliance, and ESG initiatives. The product is a cloud platform that lets clients securely manage board activities, track compliance requirements, assess risk, and support ESG commitments through integrated tools and workflows. What sets Diligent apart from competitors is its emphasis on data security and privacy, a user-friendly interface, and a comprehensive, scalable platform that serves diverse customers — from large enterprises to government entities and nonprofits — enabling leaders to make informed decisions and oversee governance effectively. The company’s goal is to help organizations navigate complex regulations, strengthen governance practices, mitigate risks, and achieve ESG objectives through secure, accessible GRC software.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$22.2M

Headquarters

New York City, New York

Founded

1994

Get referred to Diligent

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • IDC MarketScape named Diligent a Leader in September 2026 third-party risk software.
  • CivicPlus DocAccess integration on September 22, 2026 expands public-sector accessibility workflows.
  • AI reporting generates source-cited board-ready outputs, shortening audit cycles and decision latency.

What critics are saying

  • Agentic audit outputs trigger explainability and independence scrutiny from boards and external assessors.
  • OneTrust and Aravo can bundle broader third-party workflows and undercut Diligent fast.
  • If AI findings err, trust in Diligent One breaks and 2027 renewals stall.

What makes Diligent unique

  • Diligent One links board, audit, risk, and compliance data through one GRC brain.
  • September 15, 2026 agents coordinate workflows, not just answer questions or draft reports.
  • 3rdRisk and Third-Party Risk Intel extend Diligent from internal governance into vendor risk.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible Work Hours

Health Insurance

Paid Vacation

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
The Montreal Gazette
Sep 22nd, 2026
Diligent announces integration with CivicPlus DocAccess, helping public sector organizations expand access to supporting documents at scale.

Diligent announces integration with CivicPlus DocAccess, helping public sector organizations expand access to supporting documents at scale. DocAccess integration with Diligent Community converts PDFs into accessible HTML, reducing manual remediation and supporting ADA Title II and WCAG accessibility efforts Diligent, the AI leader in governance, risk and compliance (GRC) solutions, and CivicPlus(R), a public sector SaaS leader, today announced the DocAccess integration with Diligent Community, an accessibility solution that helps public sector...

The Montreal Gazette
Sep 21st, 2026
Diligent named a Leader in the IDC MarketScape Worldwide Third-Party Risk Management software 2026 vendor assessment.

Diligent named a Leader in the IDC MarketScape Worldwide Third-Party Risk Management software 2026 vendor assessment. Independent assessment notes that Diligent 3rdRisk delivers AI-native vendor onboarding, profiling, assessment workflows, automated document analysis, and continuous monitoring within Diligent's unified GRC platform. NEW YORK - Diligent, the AI leader in governance, risk and compliance ( GRC) solutions, today announced it has been named a Leader in the IDC MarketScape: Worldwide Third-Party Risk Management...

IT Brief
Sep 16th, 2026
Diligent adds agentic AI tools to risk & audit platform.

Diligent adds agentic AI tools to risk & audit platform. Wed, 16th Sep 2026 (Today) Diligent has added new agentic AI tools to its Diligent One platform for risk and audit teams. The update is intended to help organisations shift from periodic reporting to more continuous oversight by combining specialised AI agents with reporting tools that draw on live risk and controls data. The new functions include an orchestration agent that lets governance, risk and compliance staff use natural language to coordinate audit and risk work. The system routes tasks to specialised agents operating across different parts of the audit and risk process. Those agents are tied to Diligent One's underlying governance, risk and compliance data, allowing them to work with context drawn from regulations, obligations, policies, controls, risks, evidence and actions across an organisation. Within enterprise risk management, the agent is designed to monitor risk data, clean records, coordinate assessments, follow up overdue actions, escalate issues and identify emerging risks. In internal audit, the tools can identify relevant risks, map them to audit objectives, link existing controls and support evidence collection, testing and findings development. Diligent also introduced AI reporting features that can generate board-ready reports from live risk and controls data. Users can use conversational prompts or templates to produce reports with source citations. The move comes as boards and executives face pressure to respond more quickly to changing risk conditions while maintaining oversight and accountability. Diligent positioned the launch around the need for better visibility across organisations and faster decision-making. Andrew Amos, Vice President, APAC, Diligent, addressed the Australian market in comments released alongside the announcement. "Australian organisations are operating in an environment where risk can shift quickly, and business leaders increasingly need a real-time view of what is changing and what it means for the decisions ahead. Agentic AI has the potential to fundamentally change how risk and audit teams respond, moving them beyond static, point-in-time reporting towards continuous monitoring that can surface changes, initiate action and accelerate decision-making. This isn't about handing responsibility to AI. It's about using AI to help teams make faster, better-informed decisions, while ensuring strong governance through human judgement, clear accountability, and understanding how decisions and recommendations are reached," said Amos. Workflow focus Diligent said the orchestration agent differs from a standard question-and-answer assistant because it is designed to coordinate tasks and approvals as well as respond to prompts. It can direct work to the relevant specialised agents rather than simply return information. Brian Stafford, President and Chief Executive Officer, Diligent, linked the product changes to longstanding inefficiencies in governance, risk and compliance work. "For many organisations, GRC work is slowed by fragmented systems, manual coordination and time-consuming reporting processes. Our latest agentic capabilities help teams cut through that complexity by connecting context, surfacing what matters and driving faster execution - while keeping governance and professional judgement at the center," said Stafford. Data layer At the centre of the update is what Diligent calls its GRC brain, a connected intelligence layer that links information across governance, risk and compliance workflows. The company said this layer gives the agents enough domain context to explain the rationale behind recommendations and work more like specialist practitioners. Diligent said this connected layer will become available in select solutions in October. According to the company, the broader Diligent One platform is already used across board, executive and practitioner teams. Scott Bridgen, General Manager, Risk & Audit, Diligent, said the change reflects a broader shift in what organisations expect from risk and audit functions. "Risk and audit teams are being asked to look beyond what happened yesterday and give the business the insights it needs to make better decisions today and tomorrow. That means moving from static, point-in-time reporting to always-on monitoring that can identify changes as they happen and trigger action in real time, with the right level of oversight, approval and accountability," said Bridgen. Diligent said it serves more than 1 million users and 700,000 board members across its software products.

TechDay
Sep 16th, 2026
Diligent adds agentic AI tools to risk & audit platform.

Diligent adds agentic AI tools to risk & audit platform. Wed, 16th Sep 2026 (Today) Diligent has added new agentic AI tools to its Diligent One platform for risk and audit teams. The update is intended to help organisations shift from periodic reporting to more continuous oversight by combining specialised AI agents with reporting tools that draw on live risk and controls data. The new functions include an orchestration agent that lets governance, risk and compliance staff use natural language to coordinate audit and risk work. The system routes tasks to specialised agents operating across different parts of the audit and risk process. Those agents are tied to Diligent One's underlying governance, risk and compliance data, allowing them to work with context drawn from regulations, obligations, policies, controls, risks, evidence and actions across an organisation. Within enterprise risk management, the agent is designed to monitor risk data, clean records, coordinate assessments, follow up overdue actions, escalate issues and identify emerging risks. In internal audit, the tools can identify relevant risks, map them to audit objectives, link existing controls and support evidence collection, testing and findings development. Diligent also introduced AI reporting features that can generate board-ready reports from live risk and controls data. Users can use conversational prompts or templates to produce reports with source citations. The move comes as boards and executives face pressure to respond more quickly to changing risk conditions while maintaining oversight and accountability. Diligent positioned the launch around the need for better visibility across organisations and faster decision-making. Andrew Amos, Vice President, APAC, Diligent, addressed the Australian market in comments released alongside the announcement. "Australian organisations are operating in an environment where risk can shift quickly, and business leaders increasingly need a real-time view of what is changing and what it means for the decisions ahead. Agentic AI has the potential to fundamentally change how risk and audit teams respond, moving them beyond static, point-in-time reporting towards continuous monitoring that can surface changes, initiate action and accelerate decision-making. This isn't about handing responsibility to AI. It's about using AI to help teams make faster, better-informed decisions, while ensuring strong governance through human judgement, clear accountability, and understanding how decisions and recommendations are reached," said Amos. Workflow focus Diligent said the orchestration agent differs from a standard question-and-answer assistant because it is designed to coordinate tasks and approvals as well as respond to prompts. It can direct work to the relevant specialised agents rather than simply return information. Brian Stafford, President and Chief Executive Officer, Diligent, linked the product changes to longstanding inefficiencies in governance, risk and compliance work. "For many organisations, GRC work is slowed by fragmented systems, manual coordination and time-consuming reporting processes. Our latest agentic capabilities help teams cut through that complexity by connecting context, surfacing what matters and driving faster execution - while keeping governance and professional judgement at the center," said Stafford. Data layer At the centre of the update is what Diligent calls its GRC brain, a connected intelligence layer that links information across governance, risk and compliance workflows. The company said this layer gives the agents enough domain context to explain the rationale behind recommendations and work more like specialist practitioners. Diligent said this connected layer will become available in select solutions in October. According to the company, the broader Diligent One platform is already used across board, executive and practitioner teams. Scott Bridgen, General Manager, Risk & Audit, Diligent, said the change reflects a broader shift in what organisations expect from risk and audit functions. "Risk and audit teams are being asked to look beyond what happened yesterday and give the business the insights it needs to make better decisions today and tomorrow. That means moving from static, point-in-time reporting to always-on monitoring that can identify changes as they happen and trigger action in real time, with the right level of oversight, approval and accountability," said Bridgen. Diligent said it serves more than 1 million users and 700,000 board members across its software products.

iTWire
Sep 16th, 2026
Diligent unveils New agentic capabilities in Diligent One to power the future of governance, Risk and Compliance.

Diligent unveils New agentic capabilities in Diligent One to power the future of governance, Risk and Compliance. Diligent | Published 16 Sept 2026 New capabilities help organisations move from fragmented information to confident action while keeping people in control Diligent, the AI leader in governance, risk and compliance (GRC) solutions, today announced a major enhancement to Diligent One, its native AI platform, at Gartner's Enterprise Risk, Audit and Compliance Conference (ERAC). "For many organisations, GRC work is slowed by fragmented systems, manual coordination and time-consuming reporting processes," said Brian Stafford, President and CEO of Diligent. "Our latest agentic capabilities help teams cut through that complexity by connecting context, surfacing what matters and driving faster execution - while keeping governance and professional judgement at the center." An orchestration agent that coordinates work and approvals The orchestration agent in Diligent One gives GRC professionals a natural-language interface to coordinate audit and risk work. Instead of simply answering questions, it enables users to describe what they need, and routes work to the right specialised agents to execute workflows. Agents are built on Diligent One's connected GRC data, giving them the domain knowledge to execute workflows across the audit and risk lifecycle, automating the work that slows practitioners down without replacing human judgement. Through Diligent One, specialised agents: * Help risk teams move from periodic assessments to continuous management by working directly in Diligent Enterprise Risk Management. The agent monitors risk data, cleans records, coordinates assessments, follows up on overdue actions, escalates issues and surfaces emerging risks. * Help internal audit teams plan and execute audits faster by turning manual preparation into conversational workflows in Diligent Audit. The agent identifies relevant risks, maps them to audit objectives, links existing controls and supports evidence collection, testing and findings development. In addition, AI reporting turns live risk and controls data into board-ready reports and insights on demand. Using conversational prompts or templates, teams can quickly surface key findings and generate polished, secure, source-cited reports in minutes instead of days - eliminating hours spent manually pulling together data, insights and presentations. "Risk and audit teams are being asked to look beyond what happened yesterday and give the business the insights it needs to make better decisions today and tomorrow," said Scott Bridgen, General Manager, Risk & Audit at Diligent. "That means moving from static, point-in-time reporting to always-on monitoring that can identify changes as they happen and trigger action in real time, with the right level of oversight, approval and accountability." AI that reasons like a GRC expert At the foundation of Diligent One is the GRC brain, a connected intelligence layer that links regulations, obligations, policies, controls, risks, evidence and actions. By connecting this information, the GRC brain gives agents the domain knowledge to work like an experienced GRC practitioner, equipped with deep context of how information connects across the business. This connected intelligence gives Diligent One's agents the ability to reason across relationships to deliver sharper insights and clearly explain the rationale behind the recommendations. The result is practical, actionable intelligence that helps GRC teams prioritise work, surface potential gaps and respond more efficiently to emerging risks. The GRC brain will become available in select Diligent solutions in October.