Fraud Detection Analyst

Are you enthusiastic about battling fake content? Are you ready to use your comprehensive analytical background to make a huge difference in addressing the problem of fake reviews? Then we’re looking for you! Join our international Fraud & Investigations team as our new Fraud Detection Analyst, enabling us to enhance online trust and protect consumers and businesses worldwide.

As our Fraud Detection Analyst, you will be responsible for data analysis & rule writing to prevent, detect, and combat fraudulent behavior on our platform. Our team is in search of an enthusiastic person ready to delve into a diverse set of complex and occasionally uncertain matters in the field of online trust, using data interpretation to provide insights. 

What you’ll be doing:

• Identify fraud trends and curate a deep understanding of fraudulent behavior on our platform via expert use of SQL, Google BigQuery, and Google Looker. 
• Formulate rules off the back of your analysis to mitigate fraudulent behavior across our platform.
• Carry out ad-hoc investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer cases.
• Partner with our data science experts to propel our technological and procedural approaches to the forefront of identifying fraudulent activity.
• Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively.
• Act as the go-to person for other departments within Trustpilot to provide analysis of customer and reviewer behavior on the platform.
• Presenting and communicating the results of analyses and investigations to a variety of stakeholders across the department and wider company. 
• Work closely with and report to our Lead Fraud & Investigation Analyst. 

Who you are:

• Bachelor of Science (BSc) or Master of Science (MSc) degree in a field related to Science, Mathematics, or Computer Science or similar industry experience.
• Proven experience working with large datasets.
• Experience in answering difficult questions using large datasets and the ability to translate complex data into easily understandable reports.
• Experience writing queries and preparing reports using SQL or equivalent language.
• Motivated to pursue self-learning and broaden your competencies when presented with fresh obstacles.
• Prior knowledge of formulating rules to combat fraudulent behavior is a bonus.
• The capability to handle various assignments simultaneously with a forward-thinking mindset.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. 

We are:

100% enthusiastic about fraud and tackling misuse, but there is much more to come. We value collaboration, take pleasure in our collective work, indulge in light-hearted moments, and exchange insights to enhance each other’s potential. Our team is part of the Trust & Transparency team and we promote real change within the business and the wider online review sector, with a mission to help Trustpilot become a universal symbol of trust and upgrade the world.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you!