Full-Time

Support Specialist I

Posted on 5/28/2024

Modernizing Medicine

Modernizing Medicine

1,001-5,000 employees

Specialty-specific EHR and healthcare solutions


Entry

Boca Raton, FL, USA

Required Skills
Communications
Requirements
  • Bachelor Degree, preferred
  • 1-2 years of related experience
  • Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues
  • Experience within a medical practice and/or EMR experience is preferred
  • Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
  • Knowledge of bug tracking software such as Zen and Jira
  • Excellent interpersonal, verbal, and written communication skills
  • Ability to effectively prioritize and manage time
Responsibilities
  • Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution
  • Provide consistent, professional, and high-quality client support to our client base
  • Establish procedures to ensure client satisfaction and quality service delivery
  • Communicate and collaborate across teams and departments to help resolve issues
  • Replicate and document issues for further escalation

Modernizing Medicine offers specialty-specific EHR systems and solutions, including EMA and gGastro EHR, designed to streamline workflow and documentation for medical practices in various specialties. Their intelligent cloud platform empowers healthcare professionals with clinical, financial, and operational software solutions, enabling better, more personalized patient care.

Company Stage

Seed

Total Funding

$400.9M

Headquarters

Boca Raton, Florida

Founded

2010

Growth & Insights
Headcount

6 month growth

3%

1 year growth

8%

2 year growth

31%