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PDS Health

Integrated healthcare support company

Receptionist

Full-TimeDeadline 7/16/27
$17 - $24/hr
Entry
Glendora, CA, USA
In Person
Administrative & Executive AssistanceReception & Front Desk

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The role requires the ability to work independently and as part of a team.
  • The role requires the ability to manage tasks and time effectively without compromising work quality.
  • The role requires excellent interpersonal, oral, and written communication skills.
  • The role requires the ability to maintain strict confidentiality of patient records.
  • The role requires organization and attention to detail in a fast-paced environment.
Responsibilities
  • Help patients come into the office, connect with them by phone or in person, and greet patients and guests professionally and hospitably.
  • Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
  • Support the Perfect Patient Experience process by helping patients come into the office and ensuring they are comfortable during their visit.
  • Schedule appointments to support a smooth, productive day for each healthcare provider.
  • Interact and communicate with patients and guests in the reception area during their wait.
  • Answer telephones promptly and handle calls efficiently and thoroughly.
  • Complete all tasks on the front office checklist daily.
  • Post payments to patient accounts in accordance with company policies.
  • Serve as the subject matter expert in the practice management system for patient registration and electronic check-in, ensuring account information is accurate and up to date for each visit.
  • Check patients in efficiently, obtain necessary consents, promptly notify the back office of each patient's arrival, and share pertinent patient information with the back-office team.
  • Confirm patient appointments in accordance with office policies or at least two days in advance.
  • Return and resolve patient messages received from the Contact Center in a timely manner.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role directly impacts metrics.
  • Make decisions consistent with the PDS Brand framework and act as a steward of the PDS Brand.
  • Become knowledgeable about and support clinicians in educating patients about the Mouth-Body Connection.
  • Maintain a professional appearance and demeanor in accordance with company policies, and address others professionally and respectfully.
  • Comply with company policies and applicable state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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