Manager – Commercial Business @ PagerDuty

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a dynamic and experienced Manager to lead an Commercial Sales team in the EMEA region. Reporting to the Regional Vice President of EMEA, this role focuses on revenue growth covering acquisition of new accounts and growth of the existing. The role will also include recruitment, enablement, and coaching in order to create a high performing sales team. You will drive revenue growth and ensure the continued successful trajectory of the EMEA business (Global 2000 / >$500M Revenue). At PagerDuty our products solve Big Problems, but we also recognize that our greatest asset is our team. Our sales leadership team is committed to building the best salesforce and to creating an environment where every member feels valued, supported, and empowered to achieve their full potential.

Every Commercial Sales Manager is in charge of both new customer acquisition and driving customer expansion in a geographic territory. You will also be a valuable contributor to the sales strategy, leading implementation and driving execution to achieve corporate objectives.

The individual should possess a proven business-to-business application sales and management history preferably in a technical SaaS company.

Key Responsibilities

Leadership and Mentorship:

Provide mentorship and leadership to the Commercial Sales team.
Enable, develop, and empower your team to proactively prospect, identify, qualify, and build a robust sales pipeline.
Coach the team to effectively close new business deals and navigate complex negotiations and organizational structures.
Lead the onboarding and ramp process for new Account Executives, accelerating their productivity and capacity.

Strategic Execution:

Plan and deliver growth for our Commercial business improving acquisition, win rates, deal sizes and deliver quota with consistency
Lead various complex customer revenue-generating projects at the regional or global level as part of the EMEA Sales organization.
Evangelize and promote the adoption of PagerDuty’s validated sales methodology (e.g., MEDDIC, Command of the Message) and drive expertise within your team.
Actively recruit talented Account Executives for your team, aligning with PagerDuty’s hiring criteria.

Customer Acquisition and Expansion:

Drive new customer acquisition and customer expansion within the geographic territory.
Foster strong and effective relationships, resulting in growth opportunities.
Organize and lead weekly forecast meetings to assess the sales pipeline and strategize for future success.
Engage internal resources and partners at the right time and in the right manner to move the sales process forward.

Pipeline Generation:

Develop and implement strategies to generate a strong sales pipeline, ensuring a consistent flow of qualified leads.
Collaborate with marketing and sales teams to create targeted campaigns and initiatives that drive pipeline growth.

Basic Qualifications

5+ years quota-carrying field experience in a fast-paced and competitive market with a focus on closing net new logos
Exhibit ability to coach, mentor and develop sales talent
A track record of accurately forecasting sales results and meeting a quota for Commercial high volume transaction business
The ability to work in a fast-growing and dynamic environment
Reciprocal spirit and communication skills
Cooperative and teaming orientated, thinks of company outcomes and team outcomes and is able to work with multiple functions
Creates a high performance culture, brings high ownership and knows how to create accountability in the teams they lead

Preferred Qualifications

Previous Sales Methodology training (e.g., MEDICC, SPIN, CoM, Challenger Sales)

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Moorgate office 2-3 times per week, so you can thrive in your new role and fully embrace being a Dutonian!

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

Champion the Customer | Put users first to design great products and experiences.
Run Together | Build strong teams that amplify our impact on users.
Take the Lead | Disrupt and invent to be the first choice for users.
Ack + Own | Take ownership and action to deliver more efficiently to users.
Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
Paid volunteer time off - 20 hours per year
Company-wide hack weeks
Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Manager – Commercial Business

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