Sr. Analyst - AI Engineering

What does the Revenue Management Team do?

The Revenue Management Team at Royal Caribbean Group drives pricing, inventory, and demand strategies to maximize revenue and optimize fleet performance. Using data, forecasting, and market insights, the team partners with Sales, Marketing, Finance, and Operations to balance guest demand, yield, and capacity, ensuring the right product is offered at the right time, price, and channel across all brands.

 

DUTIES & RESPONSIBILITIES

Automation & AI Delivery

• Support the end-to-end identification, prioritisation, development, and deployment of automation and AI use cases across the business
• Proactively identify opportunities to reduce manual processes, improve efficiency, and enhance scalability through automation and AI-driven solutions
• Design, build, and implement solutions using tools such as Power Automate, Power Apps, and AI Builder, ensuring they are robust, scalable, and aligned with business needs
• Apply prompt engineering techniques and leverage generative AI tools (e.g. Copilot) to enhance reporting, analysis, and day-to-day workflows
• Continuously assess emerging AI and automation tools, translating new capabilities into practical, high-value applications for the business
• Take ownership of solution rollout, stakeholder adoption, and ongoing performance tracking to ensure tangible impact is delivered

Analytics & Business Insight

• Develop and maintain high-quality reporting and dashboards that provide clear visibility of performance, key drivers, and commercial outcomes across the business
• Analyse complex data sets to uncover trends, risks, and opportunities across revenue performance, channel mix, and customer behaviour
• Translate analytical outputs into clear, commercially relevant insights and recommendations that support decision-making at all levels
• Support forecasting, scenario modelling, and performance tracking to inform strategic and tactical planning
• Continuously improving data structures, reporting outputs, and analytical approaches to enhance the quality and usability of insights

Stakeholder Engagement & Influence

• Act as the primary point of contact within the local market for analytics, automation, and AI-related initiatives.
• Partner closely with stakeholders across Sales, Marketing and International teams to embed data-driven thinking into day-to-day decision-making
• Engage with stakeholders to understand business challenges, shape problem statements, and translate requirements into scalable analytical and automation solutions
• Support the adoption of new tools, processes, and ways of working through clear communication, training, and ongoing support
• Influence stakeholders to embrace automation and AI-driven approaches, ensuring solutions are effectively embedded and utilized

Innovation & Continuous Improvement

• Proactively identify opportunities to improve existing reporting, processes, and decision workflows, with a focus on efficiency and effectiveness
• Maintain a strong awareness of industry trends and advancements in analytics, automation, and AI, bringing forward new ideas and opportunities for the business
• Contribute to the broader automation and AI roadmap, ensuring local initiatives are aligned with global strategy while addressing market-specific needs
• Act as a key connector between local teams and international BI/Analytics functions, supporting knowledge sharing, consistency, and scalability of solutions
• Foster a culture of continuous improvement by encouraging experimentation and learning within the analytics and automation space

EXPERIENCE, KNOWLEDGE & SKILLS

• Bachelor’s degree in Computer Science, Analytics, Mathematics, Statistics, or a related discipline
• 5+ years’ experience using data and analytics to inform business decision-making in a commercial environment
• Strong proficiency in SQL and experience working with complex, large-scale data sets
• Experience developing dashboards and visualisations using tools such as Power BI
• Hands-on experience with Power Platform technologies, particularly Power Automate and Power Apps
• Practical exposure to AI tools (e.g. Copilot, AI Builder, or other generative AI platforms) and an understanding of how they can be applied in a business context
• Familiarity with cloud-based data platforms (e.g. Azure, AWS, Databricks) and/or programming languages such as Python is advantageous
• Understanding of how automation and AI can drive efficiency, scalability, and enhanced decision intelligence within a commercial business

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We hope to see you onboard soon! 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex (including pregnancy and related medical conditions), age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, citizenship or immigration status, veteran or military status, or any other characteristic protected by applicable law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

We are committed to providing reasonable accommodation to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at hraccess@rccl.com. This email is for disability-related accommodation requests only.

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