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Jakala

Data-driven AI marketing and analytics solutions

Manager - Multiple Teams

Strategy & Management ConsultingPosted on Nov 12
Full-timeItaly€44k - €65k /yr

About the Job

Requirements

  • Five to seven years of consolidated experience, gained at consulting firms.
  • Knowledge of CRM, Customer Experience Management, loyalty, CVM, go-to-market strategy, campaign automation, lead management, and network development.
  • Experience managing travel, beauty, or luxury clients and knowledge of the relevant market.
  • Commercial acumen and the ability to act as a trusted advisor to clients and internal stakeholders.
  • Excellent knowledge of Italian and English.
  • Experience managing cross-functional teams and people-management skills.
  • Ability to communicate with internal and external stakeholders and manage structured governance meetings, including SAL, Steering Committees, and Business Reviews.

Responsibilities

  • Lead projects end to end, coordinating multidisciplinary teams and ensuring deadlines, costs, KPIs, and expected quality are met.
  • Support clients through project phases, from initial analysis and solution design through implementation, ensuring clarity, shared understanding, and informed decision-making.
  • Supervise projects across multiple European markets to guide advanced CRM strategies, improve customer experience, and generate business value.
  • Manage project governance, anticipate issues, promote effective solutions, and ensure structured communication with stakeholders.
  • Act as a trusted client partner, identifying business opportunities, interpreting market trends, and proposing enhancements to JAKALA services.
  • Support management of the commercial pipeline and contribute to building customized value propositions for Luxury, Beauty, Design, and Travel clients.
  • Collaborate with JAKALA practices to combine expertise, solutions, and execution capabilities.

Desired Qualifications

  • Knowledge of a third language.

About the Company

Jakala

Data-driven AI marketing and analytics solutions

JAKALA helps clients improve marketing and customer engagement by using data, AI, and creative expertise across strategy, technology, and operations. It works by integrating client data with media channel management to produce data-driven insights and AI-powered activations that optimize marketing plans and ROI. It differentiates itself with an end-to-end approach—from data governance and insights to activation and media management—strengthened by acquisitions like ClaraVista and GotU to broaden AI and digital media capabilities. The goal is to deliver meaningful, lasting impact by helping clients understand their customers, engage them effectively, and achieve higher returns on marketing investments.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$49.5M
Headquarters
Milan, Italy
Founded
2000

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