Business Recruiter @ Intercom

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

What’s the opportunity?

Intercom is looking for a Recruiter to support strategic hiring for our organization and contribute to our team’s growth and success. You will drive full cycle recruitment for positions across our GTM and G&A teams. You will effectively partner with leadership and be a strategic talent partner and advisor across the organization. You will leverage your recruiting expertise and deep knowledge of Intercom’s business to design strategy and differentiate Intercom in the market. You will proactively identify opportunities and solutions to improve and iterate on recruiting processes and partner with stakeholders to drive solutions forward.

What will I be doing?

Partner with Intercom’s leaders and Hiring Managers to deeply understand their needs.
Influences and advises stakeholders on their recruiting approach, strategy, and processes.
Create diverse and robust pipelines and attract and convert talent through creative sourcing tactics.
Attracts and converts passive talent through effective and authentic storytelling of company strategy and business goals.
Leverage data to diagnose challenges in a search, proactively create and execute solutions and influence and advice stakeholders.
Provide an excellent candidate experience and serve as a trusted partner.

What skills do I need?

4+ years of full cycle recruiting experience in a high growth tech environment.
Expertise and talent market intelligence across business teams (GTM and G&A functions).
Creative recruiting approach and capable of attracting and converting talent.
Proven track record of meeting and exceeding hiring goals.
Data and metrics driven, ability to use data to inform decisions.
Strong analytical, conceptual, and problem-solving abilities.
Passion for building and managing diverse pipelines.
Aligned with Intercom’s values; growth mindset, highly collaborative, work with a sense of urgency and obsess about customer success.

Benefits

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is 120 - 140k. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

*Proof of eligibility to work in the United States is required.

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you’re looking for? Join our Talent Community to stay connected with us.

Business Recruiter

Intercom

Compensation Overview

What’s the opportunity?

What will I be doing?

What skills do I need?

Benefits

Keyword Match

6 month growth

1 year growth

2 year growth

Simplify's Take

What believers are saying

What critics are saying

What makes Intercom unique

Benefits