Samsonite

Global luggage brand selling lightweight bags

Sales Associate

Retail SalesConfirmed live in the last 24 hours

Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

Completed primary and/or secondary education, or unfinished or completed preparatory education.
Three years of work experience.
Two years of experience in the role.
Intermediate-level Microsoft Office skills and computer use.
Basic Excel skills.

Responsibilities

Provide comprehensive customer service and advise customers according to their needs to deliver and maintain quality service while meeting targets set by general management.
Open and close the store according to the schedule and instructions provided by the direct supervisor.
Record daily attendance in accordance with applicable legislation.
Prepare the sales floor to receive customers each day.
Clean the sales floor, stockrooms, and display windows.
Replenish missing products while following established display and organization procedures.
Check product and point-of-purchase display prices against current promotions.
Sell products available on the sales floor to achieve established targets.
Advise customers using the Samsonite service protocol and encourage purchases suited to their needs.
Complete sales transactions at the point-of-sale system and enter customer details into the benefits program.
Open, reconcile, and close the daily cash register according to the procedures of the credit and collections department.
Deposit daily collections at the assigned financial institution.
Receive exchanges, returns, and items for technical service.
Receive merchandise to maintain store inventory, checking the products and their item codes against the delivery note.
Enter delivery notes into the point-of-sale system and report merchandise discrepancies according to established procedures.
Attach security sensors or alarm tags to all received products placed on the sales floor.
Check that products have the correct prices and item codes.
Organize stockroom products as directed by the supervisor.
Conduct cycle counts and general inventories as assigned by the supervisor.

Misión:

Responsable de realizar atención integral al cliente, asesorándolo de acuerdo a las necesidades que este tenga, con el objetivo de entregar y mantener un servicio de calidad, cumpliendo con las metas establecidas por la Gerencia General. Efectuar apertura y cierre de tienda, según horarios y programación entregada por Jefatura directa, para asegurar el cumplimiento otorgado por Gerencia General y/o Mal

Funciones del cargo:

Realizar apertura y cierre de tiendas, cumpliendo con los protocolos y horarios estipulados.
Realizar registros diarios de asistencias, según legislación vigente.
Realizar preparación de la sala de ventas para recibir al público diariamente.
Efectuar limpieza de la sala ventas, bodegas y vitrina.
Realizar reposición de productos faltantes, respetando los procedimientos de exhibición y orden establecidos.
Revisar los precios de los productos y POP, según promociones vigentes.
Responsable de realizar la venta de los productos disponibles en sala, con el objetivo de lograr las metas establecidas.
Realizar asesoría de ventas, aplicando el protocolo de atención Samsonite, motivando a los compradores, a convertirse en clientes con compras que se adapten a sus necesidades.
Ejecutar cierre de ventas en POS, ingresando los datos de los clientes al programa de beneficios.
Realizar apertura, cuadraturas y cierre de caja diaria, según procedimientos establecidos por área créditos y cobranzas.
Hacer depósitos diarios de recaudación en la entidad financiera asignada.
Realizar recepción de cambios, devoluciones y artículos para servicio técnico.
Realizar recepción de mercadería para asegurar la mantención de stock de productos en tienda.
Realizar recepción de mercadería, verificando detalladamente los productos y la correcta codificación, contrastándolo con la guía de despacho.
Ingresar las guías de despacho al sistema POS, e informar no conformidades en caso de diferencias de mercadería, según procedimientos establecidos.
Poner sensores y/o empiochar con alarma todos los productos recepcionados que pasan a sala de venta.
Revisar que los productos estén con los precios y correcta codificación.
Ordenar productos en bodega, según lo estipulado por jefatura.
Realizar inventarios cíclicos y generales según asignación de jefatura

Requisitos:

Primaria y/o Secundaria Terminada o Preparatoria trunca o terminada
3 años de experiencia laboral
2 años de experiencia en el cargo
Office nivel intermedio, uso de computadora
Excel básico

Compensation Currency: Mexican Peso

About the Company

Samsonite

Global luggage brand selling lightweight bags

Samsonite is a global luggage brand that designs and sells a wide range of travel and personal accessories. Its products include suitcases, business bags, kids’ backpacks, casual bags, and related gear, all built to be lightweight, durable, and functional for travelers. The company emphasizes materials, construction, and design features such as strong shells, smooth wheels, secure zippers, and organized compartments to protect belongings and ease travel. Samsonite differentiates itself through extensive research and development, a history of industry firsts, and a strong global distribution network that includes direct sales, retail partners, and online channels. Its goal is to provide reliable, high-quality travel solutions that meet the needs of frequent travelers, business professionals, and families, maintaining leadership in the travel luggage market by continuing to innovate and improve user experience.

Company size: Not listed
Company stage: IPO
Headquarters: Luxembourg
Founded: 1910

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