Senior Product Manager
Hero
Confirmed live in the last 24 hours
Gladly

51-200 employees

AI-powered customer service platform for personalized experiences
Company Overview
Gladly stands out as a customer service software that prioritizes personalization and efficiency, utilizing AI to deliver concierge-level service at scale. It offers a unique approach by integrating all communication channels into one lifelong conversation stream, providing agents with a comprehensive understanding of the customer's history and preferences. This approach has attracted globally recognized brands such as Nordstrom, REI, and Warby Parker, demonstrating Gladly's industry leadership and competitive advantage.
AI & Machine Learning
Consumer Software

Company Stage

N/A

Total Funding

$195M

Founded

2014

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

20%

2 year growth

29%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Product Management
Product Strategy
Product
Requirements
  • 5+ years of experience as a product manager
  • Strong communication skills
  • Experience in B2B SaaS and products for superusers
  • Ability to grasp technical details and understand technical constraints
  • Experience with discovery, qualitative and quantitative inputs
  • Understanding of great design
  • Ability to build trust and collaborate effectively
  • Problem-solving skills
Responsibilities
  • Create a vision and strategy for the product area
  • Understand market and customer needs
  • Validate, plan, and deliver impactful enhancements and new products
  • Collaborate across product teams
  • Bring others along in the process