Bilingual Korean Care Manager

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

*This is a remote/field-based role that will support our members in Los Angeles County

The Job

Provide long-term care management to frail, economically disadvantaged, culturally diverse older adults, disabled adults and caregivers in order to help them remain safely at home and to prevent premature institutionalization.

You Will

Conduct in home and telephonic assessments, care planning, and client monitoring through contacts with the client, professionals and client’s support system.

Coordinate linkages with community-based services and resources.

Maintain legal and clinical written record of each client’s case by completing all necessary documentation (including assessment, care plans, service arrangements and client monitoring progress notes) in a timely manner.

Ensure timely implementation of services for clients by completing all work within required timeframes.

Address client’s needs by developing and implementing a comprehensive care plan specific to client’s objectives and goals, with a plan for resolution within a measurable time frame and appropriate interventions outlined.

Ensure coordination of services and continuity of care by maintaining on-going documentation of contacts with client, family and caregivers, service providers, health professionals, and others connected to the client’s care.

Maintain effective communication with the other disciplines working with client, provide feedback on the psychosocial aspects of a client’s situation and offer informal training to fellow care planners and staff in other disciplines.

Maintain accurate purchase of service records by completing accurate and timely monthly service authorizations and verifications to contracted vendors and following contract guidelines for service expenditures.

Increase knowledge of care planner functions, by keeping current on Medicare and Medi-Cal policies, Federal and State legislation affecting health and social services, maintaining updated community resource information, attending trainings as scheduled, actively participating in supervision, and striving to improve professionally.

Help to maintain census and provide excellent customer service in the community by participating in ongoing outreach activities.

Participate regularly in Case Conference, Quality Assurance chart reviews, completing other audits as required, helping to train new employees, participating in training sessions, and responding positively to suggestions for improvement.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN’s Vision and Goals.

Other duties as assigned.

Your Qualifications

Bachelor's Degree in Social Work, Psychology, Gerontology or related field required. Master's Degree in Social Work (MSW) preferred.

BILINGUAL- Must be bilingual in English/Korean. (Test will be administered to assess proficiency.)

1-2 years experience working with the elderly.

1+ year experience working in a hospital, home health agency or related setting in which the primary targeted population is older adults.

Ability to travel within program’s catchment area and visits to client homes is required. Ability to perform home assessments, telephone monitoring, and travel to client homes throughout Los Angeles County.

Knowledge of environmental concerns of older adults; Theoretical understanding of the developmental needs for this population and means for intervention.

Strong organizational, verbal and written communication skills; Demonstrated customer focus; and Ability to work well with others required.

Experience working in a case management setting, or a demonstrated knowledge of case management techniques preferred.

Travel 50+% of the time in Los Angeles and surrounding areas. Must have a valid driver’s license, automobile insurance and reliable transportation.

Tuberculosis Screening Policy

To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

What's in it for you?

• Base salary range: $32.85/ hour
• Internal title: Biling Care Planner-MSSP
• Work Mode - Remote/Field
• Paid Sick Time
• Excellent 401(k) Retirement Saving Plan with employer match
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)