Addiction Program Manager

Department Overview

The OHSU Division of General Medicine & Geriatrics has built an integrated team practice model for delivering high quality medical care and service to the patients we serve. Primary Care has a mission and values-driven culture, which includes patient care, academia, teaching, research and leadership. Commitment to excellence in patient care is mirrored in the culture, compensation and benefits enjoyed by clinicians and employees. Our practice also includes innovative models for delivering structured care to populations of patients with chronic conditions.   

The division seeks an experienced and dynamic Addiction Program Manager to lead and manage clinical and research projects across the Addiction section and the division. This position partners with the Addiction Practice Manager, Medical Directors of the clinical units in Addiction (IMPACT and HRBR) and with division leadership. As well as ensures compliance with institutional policies and external regulations.   

Oregon Health & Science University Section of Addiction Medicine, Improving Addiction Care Team (IMPACT), provides substance use disorder (SUD) care to hospitalized patients through direct patient care, research, education, health system transformation and policy change. IMPACT is a well-established clinical service that supports education, training and technical assistance, and systems-level change locally, regionally and nationally. The IMPACT clinical service operates across OHSU, Hillsboro Medical Center, and Adventist Health. IMPACT reports through the section of Addiction Medicine, within the Division of General Internal Medicine and Geriatrics (DGIMG), within the Department of Medicine.

Oregon Health & Science University Section of Addiction Medicine, Harm Reduction and BRidges to Care (HRBR) Clinic, provides on-demand, low barrier, evidence-based outpatient addiction medicine treatment. The clinic is meant to be a bridge clinic - patients complete an assessment, are stabilized and then transitioned to longer term treatment in the community (e.g. specialty addiction care, primary care, etc.). A majority of the clinic provides virtual care to patients, but there is also an in-person location in SE Portland. HRBR reports through the section of Addiction Medicine, within the Division of General Internal Medicine and Geriatrics (DGIMG), within the Department of Medicine.

Function/Duties of Position

Specialty Program Management

• Faculty Schedule and FTE Management: Manage, in conjunction with leaders, IMPACT and HRBR faculty clinical schedules across multiple hospitals and programs to assure uninterrupted staffing across 20+ faculty members at 4 separate sites. Developing week-by-week staffing plan, holiday coverage plan, messaging scheduling changes, and promoting effective communication to optimize faculty satisfaction. Ensure faculty schedules meet clinical FTE expectations and oversee PTO process in compliance with applicable contracts.  Ensures Qgenda schedules are compliant with requirements and updated with open shifts. Partners with Administrative Director, Medical Directors, Section Heads and APU Lead to manage compliance with APU contract.  
• Project Management: Manages strategic and operational initiatives for the specialty sections and clinical units across OHSU, HMC, and AH, and in partnership with key OHSU partners ranging from Medicaid payers (e.g. HSO, CareOregon), small business partners, state partners and national organizations.
  • Develops financial models and business plans for new programs
  • Represents program in internal and external meetings

• • Works with internal partners to translate a vision for care redesign into a detailed plan and to works to implement and track the plan. 
  • Ensures communication, collaboration, and alignment within and among committees and stakeholders to meet project milestones and deadlines.
  • Prioritizes and monitors workgroup deliverables
  • Collaborates with workgroup leadership to develop meeting materials, presentations, and action items. 

Financial Management

• Manages budgets in partnership with supervisor and actively monitors expenses to minimize costs. Prepares financial reports to reflect program performance.
• Collaborates with the Division’s Sr. Administrator on key financial aspects of the practices such as forecasting revenue and budgeting expenses.
• Partners with payers (e.g. CCOs) to support case-rates and other revenue streams
• Optimizes revenue through close coordination with the Professional Billing Office on billing and collection for services.
• Disseminates and implements tools directed at clinicians to optimize RVU-based billing; monitor progress and provide regular feedback. 

Contract/Research/Philanthropy Support

• Develop budgets, scope of work, and contracts for new grants and contracts. Administratively oversees research efforts, including development of study design, submission of Institutional Review Board proposals, and coordination of outcomes analysis for several quasi-experimental and qualitative studies 
• Manages the implementation, evaluation, reporting, and finances for current state, federal, and private grants and contracts
• Partners with grant managers to support pre-and post-award research administration.
• Drafts program reports, grant submissions and documentation for leadership review.
• Monitors grant opportunities and manage submission of grant applications in partnership with DGIMG grant staff.
• Coordinates with the OHSU Foundation and Development Office on grant application submissions and philanthropic opportunities.

Staff Management

• Provides leadership, coaching, performance feedback, and professional development to direct reports.
• Evaluates staff performance, addresses concerns, and makes coaching and disciplinary decisions in accordance with OHSU standards and applicable contracts.

Other Duties as Assigned

Supports division-wide project implementation for Ambulatory and School Projects as identified by the Clinical Operations Director and Administrative Director.  

Required Qualifications

Education

Bachelor’s Degree in healthcare administration/management, business administration or a related field (for example, but not limited to Public Health, Health Services Research)

Experience

5 years of relevant experience in project management and/or administration

Competencies

• Excellent interpersonal, written and verbal communication skills, including the ability to speak effectively in large groups. Ability to engage and communicate with diverse stakeholders. 
• Proven leadership abilities including the capability to disseminate directives for execution by an operational team.
• Must be analytical and organized; able to prioritize and handle multiple tasks and undertake assignments with initiative, in an environment of competing priorities.
• Exceptional computer skills (including word processing, database, electronic mail, internet, presentations, and spreadsheets) required. Proficiency in Microsoft Office Suite.
• Ability to work independently and in teams to meet short-term and long-term deadlines.
• Creative problem solver, innovative thinker and capable of independent action and decision making, with ability to know when to escalate key issues.
• Ability to promote values of diversity, equity, inclusion, and foster a culture, where all team members can operate at the top of their potential

Preferred Qualifications

Education

• Master’s Degree in related field
• Project management training 

Experience

• Project management experience in healthcare or higher education setting
• Experience in healthcare operations or management
• Experience working with grants

Competencies

Ability to contribute to IRB-approved research; including accurate data collection, completion of applicable case report forms, keeping regulatory and IRB materials maintained. Ability to oversee research team personnel.

Additional Details

• The work occurs primarily in a typical office environment within a hospital setting.
• Work hours are as required to complete assignment. Core hours are 8am to 5pm, Monday through Friday.
• There will occasionally be a need to participate in events which may occur outside core hours.
• It is expected that there may be some out of town travel.

Why apply to OHSU?

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact [email protected]