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IHG

Global hotel company

Assistant Food & Beverage Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours
Full-timeSpainNo salary listedIn-person

About the Job

Requirements

  • Between 3 and 5 years of experience in food and beverage operations within hotels or high-end restaurants, including at least 2 years supervising or managing teams.
  • Proven experience in staff scheduling, working-hours control, holidays, and personnel administration.
  • Ability to motivate multicultural teams.
  • Organization, administrative accuracy, and attention to detail.
  • Ability to coordinate multiple outlets and prioritize calmly in demanding situations.
  • Strong service orientation, initiative, and a solution-focused mindset.
  • Clear communication, empathy, and diplomacy when managing conflicts.
  • Proficiency in MICROS point-of-sale software.
  • Experience with human resources management and timekeeping tools such as Factorial, as well as Excel.
  • Knowledge of the Spanish hospitality collective bargaining agreement and labour regulations.
  • Knowledge of HACCP and food safety.
  • Fluent Spanish and English are essential.
  • Availability to work rotating shifts, weekends, and public holidays.

Responsibilities

  • Supervise service across breakfast, lunch, dinner, bar, terrace, room service, and events.
  • Maintain an active presence on the floor and behind the bar during peak periods, including weekends and public holidays.
  • Ensure brand standards and a personalized, warm, and consistent guest experience.
  • Ensure spaces and equipment are clean, organized, presented appropriately, and in good condition before, during, and after service; correct deviations immediately.
  • Resolve issues and complaints with sound judgment, empathy, and efficiency, and ensure proper follow-up.
  • Work closely with Kitchen, Front Office, Housekeeping, Maintenance, and Events to deliver a seamless guest experience.
  • Conduct operational walkthroughs and ensure briefings and handovers are completed and recorded.
  • Prepare staff schedules with the Food and Beverage Manager, aligning them with occupancy, events, and demand forecasts.
  • Monitor clock-ins, overtime, compensatory hours, absences, and lateness, ensuring accurate records in the human resources system.
  • Plan and manage holidays, days off, leave requests, and sick leave jointly with the Food and Beverage Manager, ensuring adequate staffing coverage.
  • Coordinate the needs and administration of seasonal and winter staff, including onboarding, offboarding, and shift organization.
  • Promote team meetings, continuous feedback, and performance reviews to foster a positive culture and continuous improvement.
  • Address conflicts and collaborate with the Food and Beverage Manager and Human Resources on appropriate disciplinary measures.
  • Support purchasing activities and supervise goods reception, inventories, and waste control.
  • Verify daily sales closures and cash reconciliations in MICROS.
  • Collaborate with the Food and Beverage Manager on forecasts, monthly closings, and performance analysis.
  • Ensure implementation of HACCP, food safety, allergen management, and occupational health and safety regulations.
  • Ensure compliance with licences and regulations applicable to alcohol service.
  • Supervise the condition and maintenance of food and beverage facilities, coordinating issues with Maintenance.
  • Participate in internal and brand audits.
  • Support operational planning and execution of catering, banquets, and activations, from staff allocation through final service.

Desired Qualifications

  • Experience in 4- or 5-star hotels and international brands.
  • Catalan; additional languages are also appreciated.
  • A qualification in Hotel Management, Tourism, Hospitality, or equivalent.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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