Food Runner

This position is responsible for delivering all food menu items and accurately describing them to the guests.  Acting as a liaison between the servers, cocktail servers & bartenders, and chefs. Interacting with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

• Maintains professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
• Anticipates and accommodate all needs of the guests.
• Provides professional and exceptional service.
• Delivers and describes all food items to the guests, in a timely manner.
• Participates in table maintenance and bussing of excess tableware.
• Maintains general cleanliness of stations and entire venue.
• Follows supervisor’s instructions, communicate with and support co-workers, be a team player.
• Possesses in-depth knowledge of all food menus and the company.
• Complies with Department of Health and company sanitation standards.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staffs, managers and chefs.
• Properly sets-up runner’s station, performs side-work and other opening/closing procedures as directed by management.
• Stocks station with prescribed items and supplies        
• Performs opening side-work as prescribed
• Performs closing side-work as prescribed
• Attends and participates in daily pre-service meetings.

• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in any training sessions or departmental meetings.
• Learns by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

• Previous hospitality experience.
• Previous food running experience.
• Experience in a high-volume restaurant/nightclub/lounge.

• Knowledge of Mohegan Sun corporate and department policies and procedures

• Tao Group Hospitality in-venue runner training, Food Handling Certificate.

• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays