RH

Luxury home furnishings retailer; direct-to-consumer

Director – Digital Creative Operations

Production ManagementConfirmed live in the last 24 hours

Full-timeCorte Madera, CA, USA$150k - $215k /yrIn-person

About the Job

Requirements

At least 10 years of experience in digital creative operations, production, or related disciplines within e-commerce, in-house teams, or agency environments.
At least 5 years of experience building and scaling digital creative workflows and leading, mentoring, and developing high-performing teams in fast-paced, high-volume environments.
Strong executive-level communication skills to influence senior stakeholders and align cross-functional partners.
Demonstrated success leading complex, multi-channel initiatives involving budgeting, scheduling, prioritization, and risk management.
Ability to work in an office or studio environment, including extended periods working at a computer.
Ability to use standard office equipment and technology for extended periods.
Ability to visually review digital assets, creative materials, and performance data with attention to detail.

Responsibilities

Own the end-to-end digital creative operations lifecycle, including intake, prioritization, workflow design, documentation, communication, trafficking, delivery, repurposing, and archiving.
Design and implement agile, scalable processes that support rapid launches, A/B testing, social responsiveness, and multi-platform output.
Lead capacity planning and resource allocation across all digital workstreams to optimize speed, quality, and efficiency.
Define, track, and analyze digital-specific key performance indicators, including content velocity, time to publish, throughput, rework, and performance lift.
Oversee budgets, external vendors, and production partners, ensuring cost efficiency and operational discipline.
Serve as a primary point of contact for cross-functional stakeholders, providing clear ownership of timelines, priorities, and delivery expectations.
Ensure alignment across creative, marketing, technology, and analytics teams to maintain brand integrity and elevate the end-to-end digital customer experience.
Lead, mentor, and scale high-performing teams, fostering a culture of accountability, service, and data-informed decision-making.
Anticipate and adapt to evolving digital trends, including short-form video, artificial-intelligence-enabled creative workflows, platform shifts, and accessibility standards.

RH is seeking a strategic and operationally focused Director, Digital Creative Operations to lead high-velocity digital production across web, email, copy, social, digital advertising, and emerging formats. This role designs and scales the systems, workflows, and partnerships that enable rapid testing and iteration, drives measurable digital performance, and preserves creative excellence at scale.

YOUR RESPONSIBILITIES

Own the end-to-end digital creative operations lifecycle, including intake, prioritization, workflow design, documentation, communication, trafficking, delivery, repurposing, and archiving
Design and implement agile, scalable processes that support rapid launches, A/B testing, social responsiveness, and multi-platform output
Lead capacity planning and resource allocation across all digital workstreams to optimize speed, quality, and efficiency
Define, track, and analyze digital-specific KPIs, including content velocity, time to publish, throughput, rework, and performance lift
Oversee budgets, external vendors, and production partners, ensuring cost efficiency and operational discipline
Serve as a primary point of contact for cross-functional stakeholders, providing clear ownership of timelines, priorities, and delivery expectations
Ensure alignment across creative, marketing, technology, and analytics teams to maintain brand integrity and elevate the end-to-end digital customer experience
Lead, mentor, and scale high-performing teams, fostering a culture of accountability, service, and data-informed decision-making
Anticipate and adapt to evolving digital trends, including short-form video, AI-enabled creative workflows, platform shifts, and accessibility standards

OUR REQUIREMENTS

10+ years of experience in digital creative operations, production, or related disciplines within e-commerce, in-house teams, or agency environments
5+ years of experience building and scaling digital creative workflows and leading, mentoring, and developing high-performing teams in fast-paced, high-volume environments
Strong executive-level communication skills, with the ability to influence senior stakeholders and align cross-functional partners
Demonstrated success leading complex, multi-channel initiatives involving budgeting, scheduling, prioritization, and risk management

PHYSICAL REQUIREMENTS

Perform work in an office or studio environment, including extended periods working at a computer
Use standard office equipment and technology for extended periods
Visually review digital assets, creative materials, and performance data with attention to detail

Pay Range: $150,000 - $215,000 Annually

About the Company

RH

Luxury home furnishings retailer; direct-to-consumer

RH is a luxury home furnishings retailer offering high-end furniture, lighting, textiles, and decor. Its products are sold directly to consumers online, in galleries, or via sourcebooks, and through RH Contract for B2B partnerships, with exclusive and reissued Modernist-inspired designs presented as curated collections. The company combines product sales with services like interior design consultations and on-site hospitality in galleries to create a cohesive brand experience. Its goal is to be the premier brand for luxury home environments by serving individual buyers and business partners and expanding internationally through its direct channels and contract division.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Corte Madera, CA
Founded: 1979

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