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Services for the Underserved

Offers services to underserved New Yorkers

Residential Specialist

Residential & Direct SupportConfirmed live in the last 24 hours
Full-timeBrooklyn, NY, USA$19.23 /hr

About the Job

Requirements

  • F02 certification is required.
  • A security license is required.
  • Learn and integrate a trauma-informed, client-centered approach using an anti-oppressive lens in work with residents.
  • Use neutral and nonjudgmental language when responding to residents’ needs and requests.
  • Be able to adjust schedule as needed.
  • Maintain professional maturity during crisis situations.
  • Demonstrate sensitivity and experience with and/or knowledge of homelessness, substance misuse, and harm reduction, and of working with disenfranchised communities, including LGBTQ people, people affected by HIV/AIDS, older adults, and individuals with mental health and developmental disabilities.

Responsibilities

  • Conduct regular scheduled rounds to ensure safety and residents’ well-being.
  • Enter activity log information and shift notes accurately and in a timely manner.
  • Complete necessary admissions paperwork.
  • Assist in escorting residents to services and activities outside the facility, including clinics, income maintenance centers, and housing referrals.
  • Meet with the Shift Supervisor for individual and group supervision.
  • Plan, implement, and/or research self-care and other social activities for residents, and conduct resident support groups.
  • Meet regularly with case managers to assist with assigned tasks.
  • Provide initial orientation to the program.
  • Provide administrative support with office coverage, telephone and clerical work, and food services.
  • Understand and follow emergency procedures, including fire drills.
  • Perform other duties as assigned by the Shift Supervisor and Program Director.
  • Attend job-related trainings and agency meetings as necessary.
  • Coordinate meals.
  • Provide primary building coverage 24 hours a day, seven days a week, year-round, sometimes working independently and using judgment to ensure residents’ and building safety.

Desired Qualifications

  • Effective written and oral communication skills.
  • Proficiency with computer-based programs and typing skills.
  • Ability to lift up to 15 pounds.
  • F80 certification.
  • Basic First Aid.
  • Naloxone certification.
  • Valid driver’s license.
  • Bilingual communication.
  • Food Handler license.

About the Company

Services for the Underserved

Offers services to underserved New Yorkers

Services for the Underserved (S:US) provides social services to New Yorkers facing homelessness, disability, behavioral health and addiction, poverty, criminal justice involvement, and trauma. It coordinates housing, case management, behavioral health treatment, rehabilitation, advocacy, and other supports across New York City and Long Island to address multiple needs in one place. It differentiates itself by its scale and its integrated, place-based approach that combines housing, health, and justice services rather than focusing on a single issue. Its goal is to help people live with purpose, improve neighborhoods, and break the cycle of poverty for current and future generations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1978

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