Assistant Food & Beverage Outlet Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Opportunity:

Four Seasons Hotel Silicon Valley is currently looking for an Assistant Food & Beverage Outlet Manager.

Job Description:

Reporting to the Restaurant & Bar Manager, essential job functions include but are not limited to:

• Oversee the daily operation of In Room Dining (Room Service) and Pool (summer time only)
• Always offer engaging service
• Adapt to food & beverage operating programs
• Train, evaluate, lead, motivate, coach, and discipline all employees in the In Room Dining Department to ensure that established cultural and core standards are met.
• Ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment
• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Assist in control labor and operating expenses through effective scheduling, purchasing decisions, and inventory and control.
• Attend regular operational meetings when needed to ensure effective coordination and cooperation between departments.
• Assist to oversee other dining outlets as MOD when necessary
• Performs other tasks and projects as assigned by hotel management and staff

Requirements:

• 2-3 years of previous experience in luxury dining environment
• Proficient in spoken and written English
• Frequent Standing and walking for extended periods of time
• Open schedule to include weekends and holidays

What to Expect:

• Salary Range - $75K to $85K
• Be part of a cohesive team with opportunities to build a successful career with global potential.
• Fully paid for medical, dental, and vision insurance for employee and plus one.
• Holiday, vacation, and sick pay.
• 401k participation with a company matching program.
• Complimentary stays at Four Seasons worldwide (subject to availability).
• Free employee meals prepared by the culinary team.
• Complimentary dry cleaning of employee uniforms.
• Free employee parking.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal