IT Systems Administrator

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As a Systems Administrator III at Thermo Fisher Scientific, you will help build and support the digital foundation for the next phase of business growth in Taiwan. Based in Taiwan, you will work closely with local business stakeholders, the Korea-based DSK team, and regional and global IT teams to deliver ERP transformation projects, support day-to-day ERP operations, and advance digital initiatives.

Approximately 60–70% of your capacity will be dedicated to ERP-related responsibilities, including project delivery, business requirements analysis, testing, deployment, user support, and continuous improvement. The remaining capacity will focus on digital innovation, including identifying and implementing practical AI and automation solutions that improve productivity and business processes.

Through your local presence and Mandarin and English communication skills, you will bridge location and language gaps between Taiwan business teams and the Korea-based DSK team. You will translate business needs into actionable technical requirements, coordinate issue resolution, and support effective adoption of new systems and processes.

You will join a collaborative team supporting our mission of enabling our customers to make the world healthier, cleaner, and safer.

KEY RESPONSIBILITIES:

ERP Transformation and Operations — Approximately 60–70%

• Support the planning and delivery of ERP transformation projects in Taiwan, coordinating with local business stakeholders and regional and global IT teams.

• Gather, analyze, and document business requirements, and work with technical teams to develop solutions aligned with enterprise standards.

• Coordinate and support system integration testing, user acceptance testing, data migration, deployment, and post-go-live stabilization.

• Provide local ERP application support, investigate incidents, and coordinate timely resolution with the Korea-based DSK team and other support teams.

• Identify opportunities to improve ERP processes, system usability, and operational efficiency.

• Develop and maintain system documentation, support procedures, and user training materials.

• Support change management, user communication, and adoption of new ERP capabilities.

Digital Innovation — Approximately 30–40%

• Partner with business teams to identify and prioritize opportunities for AI, automation, and digital process improvement.

• Support the evaluation, development, and implementation of digital solutions in collaboration with relevant IT teams.

• Translate business challenges into practical use cases and assess their feasibility, value, and adoption needs.

• Help users adopt approved digital tools and measure the benefits of implemented solutions.

• Ensure solutions comply with company security, data privacy, architecture, and governance requirements.

REQUIREMENTS:

• Advanced degree plus 3 years of relevant experience, or bachelor’s degree plus 5 years of relevant experience in enterprise applications, ERP implementation or support, or business systems delivery.

• Preferred fields of study: Computer Science, Information Technology, Information Systems, Engineering, or a related field.

• Hands-on experience supporting ERP implementation, transformation, enhancement, or operational support activities.

• Understanding of core business processes supported by ERP systems, such as order management, procurement, inventory, supply chain, or finance.

• Experience gathering business requirements and translating them into functional specifications or actionable technical requirements.

• Experience supporting testing, data migration, deployment, user training, and post-go-live support.

• Strong incident management, analytical, and problem-solving skills, with the ability to coordinate issue resolution across teams and locations.

• Professional proficiency in Mandarin Chinese and English, with the ability to facilitate business and technical discussions and prepare clear documentation in both languages.

• Strong stakeholder management and communication skills, with the ability to collaborate effectively with Taiwan business teams and the Korea-based DSK team.

• Ability to manage multiple priorities, support project milestones, and meet agreed service levels.

• Experience with project documentation, change management, and IT service management processes.

• Working knowledge of data analysis, SQL, system integrations, or reporting tools.

• Familiarity with AI-enabled tools, workflow automation, or low-code/no-code platforms, and an interest in applying them to business needs.

• Ability to work independently while collaborating effectively across local, regional, and global teams.

PREFERRED QUALIFICATIONS:

• Experience with enterprise ERP platforms such as SAP or Oracle.

• Experience delivering business process improvements or digital transformation initiatives.

• Hands-on experience with Python, PowerShell, Microsoft Power Platform, or similar automation tools.

• Familiarity with enterprise security, data privacy, and AI governance requirements.

• Relevant ERP, project management, cloud, or ITIL certifications.