Medical Assistant 3 - Maui Memorial Outpatient Clinic, Medical Office Support

• Interacts with patients, families, customers, and other members of health care team in courteous and professional manner. Recognizes needs and concerns of members and employees while maintaining positive working relationships.
• Obtains, identifies and records vital signs, prevention data, medications, chief complaints and other pertinent information. Demonstrates and applies critical thinking. Observes, records and reports pertinent patient symptoms, reactions, condition changes and information. Immediately identifies and reportsto practitioner all adverse observations, reactions, conditions or emergency situations. Uses data systems to identify and pend orders for prevention and screening services. Provides for physical and emotional comfort, and safety of patient. Accepts orders from practitioner for treatments and procedures conducted in unit within scope of work and competencies. Transcribes patient specific data into electronic system using practitioner generated ICD-9 and CPT codes for purposes of billing, coding, and clinical data reporting and analysis.
• Anticipates providers needs during patient procedures. Adjusts to changes in procedures, assignments, or workload as directed by provider.
• Serves as member of health care team. Performs efficiently and remains calm in emergency patient care/clinic situations. Follows established procedures and Informs appropriate persons. Prioritizes care based on acuity of patient.
• Prepares room and instruments for use during exam or procedure. Assists practitioner with wide variety of patient care procedures and tests. Collects, labels and processes specimens as required by practitioner and in accordance with policies and procedures.
• Reviews written instructions/educational materials with patient and family regarding preparation and/or follow-up for diagnostic tests, medical procedures, surgeries, and treatments as ordered by practitioner, nurse or nursing supervisor.
• Coordinates efforts with nursing supervisor, staff and other departments to maintain standards of patient care.
• Applies and removes dressings and pads as ordered by practitioner; applies as ordered by practitioner and under direct supervision practitioner, and after completion of training and competency requirements.
• Applies and instructs patients in the use of pre-manufactured splints, braces and other orthotic devices using pre­printed instructions.
• Assists practitioner by setting up sterile and unsterile fields and assisting with routine, minor surgical procedures as delegated by nursing supervisor and/or practitioner, in accordance with established guidelines, policies and procedures, and upon completion of clinical competency requirements.
• Respects patients rights to privacy, dignity and safety. Provides emotional support to patients as appropriate.
• Documents patient care interactions and activities following clinic standards, including all findings, instructions and patient responses.
• Maintains an understanding of insurances, and requirements for authorizations need for procedures and orders.   Works hand and hand with clerical team to obain any authorizations required for orders.   Works with outside depts and entities to schedule patients for procedures ordered by providers.
• Ensures equipment is available and in clean, safe and operable condition. Follows appropriate procedures for reporting malfunctions, repairs or replacements within limits of authority. Identifies and reports equipment needing required maintenance or inspection.
• Maintains and promotes clean, safe and well-equipped environment for patients, family members and staff. Follows departmental and organizational directives to isolate and process contaminated instruments and supplies. Cleans rooms, furniture, instruments and equipment according to established polices and procedures.
• Reviews, compiles, documents and prepares paper or on-line clinical records for clinical encounters. Retrieves other clinical documentation and records as requested. Retrieves and/or delivers mail for practitioners and healthcare team members. Informs practitioner of diagnostic results to assure expeditious follow up. Notifies practitioner of patient cancellations, postponements, and failures to show.
• Encourages open channel of communication with co-workers and supervisor. Relays pertinent information to staff members in own department or other departments. Assures information is accurate and complete.
• Assists patients and/or family members with non-clinical complaints or inquiries, such as customer service, appointment scheduling, etc. Refers clinical related problems or issues requiring higher level intervention to clinic nursing supervisor or designated patient concerns resource personnel.
• Receives telephone calls. Either takes message or Transfers calls from patients for clinical concerns to practitioner. Provides information to callers on service related questions. Arranges patient appointments based on guidelines specific to severity level and type of procedure. Answers and makes telephone calls regarding prescription refills. Relays normal diagnostic results according to patient specific instructions as ordered by practitioners. Relays messages between caller and practitioner or other member of health care team. Processes referrals as directed.
•  Works in harmony with other depts of the hospital on practitioners schedules as they intersect with other departments and services... Adjusts practitioner schedules to accommodate same day appointments, patient surgeries/procedures, and/or patients schedule.
• Maintains familiarity with various schedules, clinic procedures, surgeries, coding techniques and preferences unique to individual practitioners.
• Assists by gathering documents for practitioner notes and orders, and alerting about problems. Transcribes patient specific data into electronic system using practitioner generated ICD-9 and CPT codes for purposes of billing, coding and clinical data reporting and analysis.
• Directs patient to business office for financial concerns.
• Assures office, exam rooms and storage area is adequately stocked with supplies.
• Represents, attends and participates regularly in staff meetings, interdepartmental committees, and other department meetings to address concerns and issues in department/clinic and for improvement of patient care.
• Uses supplies conservatively to maintain inventory control and contain costs. Orders, inventories and maintains maintenance records/par levels of supplies.
• Prioritizes and coordinates daily workflow and activities.
• Participates in projects as requested.
• Adheres to organizational, departmental and clinic specific standards, policies, procedures, processes, protocols or guidelines. Performs duties in accordance with departmental scope of service and medical assistant scope of work.
• Demonstrates and applies knowledge, skills and competency in required clinical skills and use of clinical equipment.
• Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
• Demonstrates sufficient knowledge, skills, and abilities in area of specialization.

• Interacts with patients, families, customers, and other members of health care team in courteous and professional manner. Recognizes needs and concerns of members and employees while maintaining positive working relationships.
• Obtains, identifies and records vital signs, prevention data, medications, chief complaints and other pertinent information. Demonstrates and applies critical thinking. Observes, records and reports pertinent patient symptoms, reactions, condition changes and information. Immediately identifies and reportsto practitioner all adverse observations, reactions, conditions or emergency situations. Uses data systems to identify and pend orders for prevention and screening services. Provides for physical and emotional comfort, and safety of patient. Accepts orders from practitioner for treatments and procedures conducted in unit within scope of work and competencies. Transcribes patient specific data into electronic system using practitioner generated ICD-9 and CPT codes for purposes of billing, coding, and clinical data reporting and analysis.
• Anticipates providers needs during patient procedures. Adjusts to changes in procedures, assignments, or workload as directed by provider.
• Serves as member of health care team. Performs efficiently and remains calm in emergency patient care/clinic situations. Follows established procedures and Informs appropriate persons. Prioritizes care based on acuity of patient.
• Prepares room and instruments for use during exam or procedure. Assists practitioner with wide variety of patient care procedures and tests. Collects, labels and processes specimens as required by practitioner and in accordance with policies and procedures.
• Reviews written instructions/educational materials with patient and family regarding preparation and/or follow-up for diagnostic tests, medical procedures, surgeries, and treatments as ordered by practitioner, nurse or nursing supervisor.
• Coordinates efforts with nursing supervisor, staff and other departments to maintain standards of patient care.
• Applies and removes dressings and pads as ordered by practitioner; applies as ordered by practitioner and under direct supervision practitioner, and after completion of training and competency requirements.
• Applies and instructs patients in the use of pre-manufactured splints, braces and other orthotic devices using pre­printed instructions.
• Assists practitioner by setting up sterile and unsterile fields and assisting with routine, minor surgical procedures as delegated by nursing supervisor and/or practitioner, in accordance with established guidelines, policies and procedures, and upon completion of clinical competency requirements.
• Respects patients rights to privacy, dignity and safety. Provides emotional support to patients as appropriate.
• Documents patient care interactions and activities following clinic standards, including all findings, instructions and patient responses.
• Maintains an understanding of insurances, and requirements for authorizations need for procedures and orders.   Works hand and hand with clerical team to obain any authorizations required for orders.   Works with outside depts and entities to schedule patients for procedures ordered by providers.
• Ensures equipment is available and in clean, safe and operable condition. Follows appropriate procedures for reporting malfunctions, repairs or replacements within limits of authority. Identifies and reports equipment needing required maintenance or inspection.
• Maintains and promotes clean, safe and well-equipped environment for patients, family members and staff. Follows departmental and organizational directives to isolate and process contaminated instruments and supplies. Cleans rooms, furniture, instruments and equipment according to established polices and procedures.
• Reviews, compiles, documents and prepares paper or on-line clinical records for clinical encounters. Retrieves other clinical documentation and records as requested. Retrieves and/or delivers mail for practitioners and healthcare team members. Informs practitioner of diagnostic results to assure expeditious follow up. Notifies practitioner of patient cancellations, postponements, and failures to show.
• Encourages open channel of communication with co-workers and supervisor. Relays pertinent information to staff members in own department or other departments. Assures information is accurate and complete.
• Assists patients and/or family members with non-clinical complaints or inquiries, such as customer service, appointment scheduling, etc. Refers clinical related problems or issues requiring higher level intervention to clinic nursing supervisor or designated patient concerns resource personnel.
• Receives telephone calls. Either takes message or Transfers calls from patients for clinical concerns to practitioner. Provides information to callers on service related questions. Arranges patient appointments based on guidelines specific to severity level and type of procedure. Answers and makes telephone calls regarding prescription refills. Relays normal diagnostic results according to patient specific instructions as ordered by practitioners. Relays messages between caller and practitioner or other member of health care team. Processes referrals as directed.
•  Works in harmony with other depts of the hospital on practitioners schedules as they intersect with other departments and services... Adjusts practitioner schedules to accommodate same day appointments, patient surgeries/procedures, and/or patients schedule.
• Maintains familiarity with various schedules, clinic procedures, surgeries, coding techniques and preferences unique to individual practitioners.
• Assists by gathering documents for practitioner notes and orders, and alerting about problems. Transcribes patient specific data into electronic system using practitioner generated ICD-9 and CPT codes for purposes of billing, coding and clinical data reporting and analysis.
• Directs patient to business office for financial concerns.
• Assures office, exam rooms and storage area is adequately stocked with supplies.
• Represents, attends and participates regularly in staff meetings, interdepartmental committees, and other department meetings to address concerns and issues in department/clinic and for improvement of patient care.
• Uses supplies conservatively to maintain inventory control and contain costs. Orders, inventories and maintains maintenance records/par levels of supplies.
• Prioritizes and coordinates daily workflow and activities.
• Participates in projects as requested.
• Adheres to organizational, departmental and clinic specific standards, policies, procedures, processes, protocols or guidelines. Performs duties in accordance with departmental scope of service and medical assistant scope of work.
• Demonstrates and applies knowledge, skills and competency in required clinical skills and use of clinical equipment.
• Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
• Demonstrates sufficient knowledge, skills, and abilities in area of specialization.

• N/A

• Graduate of post high school medical assisting program, military medical specialist training, or completion of two (2) year on-the-job training in medical assisting/nursing aide upon hire OR (Completion of either of the three may be considered as an equivalency)\: 1) one full semester of RN Adult Health Nursing coursework and its companion clinical placement, OR 2) completion of two full semesters LPN coursework, with related clinical placements OR 3) four (4) years of on-the-job training as a hospital aide, nursing aide, or emergency room technician. Fully qualified RN or LPN may also be considered as equivalent to education and training listed above.

• Basic Life Support required at hire from American Heart Association

• N/A

• N/A

• N/A

• Graduate of post high school medical assisting program, military medical specialist training, or completion of two (2) year on-the-job training in medical assisting/nursing aide upon hire OR (Completion of either of the three may be considered as an equivalency)\: 1) one full semester of RN Adult Health Nursing coursework and its companion clinical placement, OR 2) completion of two full semesters LPN coursework, with related clinical placements OR 3) four (4) years of on-the-job training as a hospital aide, nursing aide, or emergency room technician. Fully qualified RN or LPN may also be considered as equivalent to education and training listed above.

• Basic Life Support required at hire from American Heart Association

• N/A

• N/A

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