Platform Governance Operations Project Intern
TikTok
Platform Governance Operations Project Intern
TikTok
Short-form video platform with ads
About the Team TikTok Shop's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators. As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests. Applications are reviewed on a rolling basis, so we encourage you to apply early. Responsibilities: - Design, develop, and optimize intelligent Agent systems across the e-commerce platform governance workflow, covering key functions such as risk detection, risk assessment, appeal handling, and root cause analysis (RCA). - Build and maintain a multi-Agent collaboration framework to ensure efficient task orchestration, execution, and closed-loop governance across different Agents. - Develop AI Agent capabilities powered by large language models (LLMs) such as GPT, Claude, and Llama to support automated moderation, intelligent decision-making, case attribution, and issue investigation. - Design and implement end-to-end (E2E) Agent workflows, including task triggering, feature retrieval, strategy evaluation, enforcement execution, appeal processing, and complete governance lifecycle management. - Partner with cross-functional teams to identify business pain points, design AI-driven governance solutions, and continuously optimize Agent performance and effectiveness. - Drive deep integration between AI Agents and internal governance platforms to improve operational efficiency and user experience. - Stay up to date with state-of-the-art AI Agent frameworks (e.g., AutoGen, CrewAI, LangGraph), and explore advanced capabilities such as Agent autonomy, task decomposition, and self-supervised optimization.
Minimum Qualification(s): - Bachelor's degree or above in Computer Science, Artificial Intelligence, Software Engineering, or a related field. - Strong Python programming skills with solid software engineering and system design fundamentals. - Familiarity with leading large language models (e.g., GPT, Claude, Llama) and their APIs, with hands-on experience in prompt engineering and AI Agent development. - Experience with LLM tool calling, Agent task decomposition, and multi-Agent system design is a must. Preferred Qualification(s): - Understanding of e-commerce platform governance processes, including risk detection, content moderation, appeals, case review, and root cause analysis. Relevant project experience is preferred. - Strong cross-functional communication and project management skills, with the ability to translate business requirements into scalable technical solutions. If you have any questions, please reach out to us at [email protected]
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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