Full-Time

Director – Product & Technology Operations

Updated on 8/19/2026

Ridgeline

Ridgeline

201-500 employees

Enterprise cloud SaaS for investment management

Compensation Overview

$194k - $267k/yr

+ Company stock plan

No H1B Sponsorship

San Ramon, CA, USA + 2 more

More locations: Reno, NV, USA | New York, NY, USA

Hybrid

Minimum three days onsite per week in one of the listed offices.

Category
Business & Strategy (1)
Required Skills
Claude
Data Visualization
Product Management
Quality Assurance (QA)
JIRA
Risk Management

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Requirements
  • 10+ years of experience in operations, program leadership, product operations, engineering operations, business operations, or a similarly cross-functional leadership role.
  • 8+ years of people leadership experience with a track record of building, developing, and retaining high-performing teams.
  • Proven success partnering with senior leaders to translate business priorities into operating plans, tradeoff decisions, and measurable execution outcomes.
  • Demonstrated experience building operating models, governance structures, standards, and management systems within complex product and technology organizations.
  • Strong experience improving cross-functional execution across Product, Engineering, QA, GTM, and partner teams.
  • Track record of leading through influence at the executive level and aligning multiple teams around shared priorities, standards, and outcomes.
  • Experience establishing or improving quality, program management, product operations, and engineering operating standards in a scaling technology organization.
  • Strong familiarity with Jira and Productboard and the judgment to help teams govern and scale those tools effectively.
  • Strong judgment about where standardization creates leverage and where teams need flexibility.
  • Experience building metrics, dashboards, and review mechanisms that improve visibility, accountability, and decision quality.
  • Ability to simplify complexity and create clarity across technical and non-technical stakeholders through written and verbal communication.
  • Strong problem-solving skills, high agency, and consistent follow-through in ambiguous environments.
  • Ability to balance strategic leadership with hands-on execution when the work requires it.
  • Fluency with ChatGPT, Claude, Gemini, and Glean, and understanding of how AI can improve operational efficiency, innovation, and productivity.
  • A learning mindset and willingness to deepen expertise in cutting-edge technologies and the investment management domain.
  • Work authorization in the United States without employer sponsorship.
Responsibilities
  • Partner with Product, Engineering, Quality, GTM, and company leaders to clarify priorities, frame tradeoffs, and improve decisions against key business outcomes.
  • Lead a multidisciplinary Product & Technology Operational Excellence organization spanning Product Operations, Engineering and QA Operations, and Project Management.
  • Build and evolve an operating model that enables Product, Engineering, and Quality leaders to align priorities, surface risks early, make effective tradeoffs, and follow through on commitments.
  • Establish and mature quality, product management, and engineering operating standards that increase consistency, accountability, and execution discipline.
  • Create dashboards, scorecards, and operating reviews that provide visibility into priorities, progress, risks, dependencies, and opportunities for intervention.
  • Clarify roles, handoffs, decision rights, and operating forums across Product, Engineering, QA, GTM, and partner teams to reduce friction and accelerate execution.
  • Oversee a portfolio of key technology initiatives with ownership, milestone discipline, dependency management, risk escalation, and cross-functional alignment.
  • Develop leaders and team members across Product Operations, Engineering and QA Operations, and Project Management while building a high-performing, collaborative organization.
  • Apply AI and automation to strengthen operating efficiency, decision support, knowledge sharing, and execution quality across Product and Technology.
  • Model ownership, transparency, sound judgment, and a growth mindset while helping teams continuously improve how they work.
Desired Qualifications
  • Experience in a high-growth technology environment.
  • Experience in fintech, investment management, or another complex, regulated domain.
  • Experience leading a center of excellence or shared operations function across multiple technical teams.
  • Experience managing leaders across Product Operations, Engineering Operations, Quality Operations, or Program Management.

Ridgeline provides enterprise cloud software for investment management firms, offered as a subscription SaaS that unifies multiple applications and surfaces data to give actionable insights. The product works by connecting different departments and consolidating financial records and investor reporting in a single cloud-based platform, enabling streamlined operations and better decision-making. A key differentiator is Ridgeline’s focus on turning the back office into a strategic differentiator through cross-department data connectivity, coupled with a values-driven leadership team, a design partnership program that validates product decisions with target customers, and a strong two-office footprint in Lake Tahoe and Manhattan. The company aims to help investment firms operate more efficiently, improve data insights, and deliver better client experiences, while pursuing sustainable, high-growth growth through its subscription-based business model.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Incline Village-Crystal Bay, Nevada

Founded

2018

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Simplify Jobs

Simplify's Take

What believers are saying

  • Wasatch Global Investors went live August 4, 2026, validating enterprise adoption.
  • Ridgeline surpassed $650 billion committed AUM in March 2026, showing accelerating market trust.
  • New AI Agents and Intelligent Outcomes products expand wallet share across existing customers.

What critics are saying

  • SS&C, SimCorp, and Aladdin already own budgets and switching costs at many managers.
  • Long implementations like Wasatch and Winslow create revenue timing risk and customer churn exposure.
  • If AI automation underdelivers, Ridgeline becomes another expensive core-system replacement with weak urgency.

What makes Ridgeline unique

  • Dave Duffield's Workday and PeopleSoft pedigree gives Ridgeline enterprise software credibility.
  • Ridgeline unifies front, middle, and back office on one real-time investment platform.
  • Agentic AI is built into workflows, compliance, and reconciliation, not bolted on.

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Benefits

Stock option grants

Full medical, dental, & vision benefits

12-week paid parental leave

401K

Unlimited vacation

Dog-friendly

Annual Wellness Reimbursement

Annual Education Reimbursement

Company News

Financial Post
Aug 4th, 2026
Wasatch Global Investors goes live on ridgeline, modernizing operations on the unified, ai-native platform.

Wasatch Global Investors goes live on ridgeline, modernizing operations on the unified, ai-native platform. GlobeNewswire Published Aug 04, 2026 Article content The $23B asset manager adopts Ridgeline to simplify operations, consolidate workflows, and "redirect toward higher-value work." Article content INCLINE VILLAGE, Nev., Aug. 04, 2026 (GLOBE NEWSWIRE) - Ridgeline, the AI-native platform for modern investment management, today announced that Wasatch Global Investors is live on the Ridgeline platform. Article content Wasatch, a $23 billion asset manager based in Salt Lake City, selected Ridgeline to modernize its technology after more than three decades on legacy systems. The firm set out to replace disconnected platforms, simplify operations, and establish a scalable foundation for its next phase of growth. Wasatch was looking for a long-term technology partner to evolve with the firm and found that in Ridgeline. Article content Advertisement 1 Story continues below This advertisement has not loaded yet, but your article continues below. Article content "Ridgeline wasn't simply rebuilding legacy software - they were rethinking how an investment management platform should operate," said Hollie Strasburg, Chief Operating Officer at Wasatch Global Investors. Article content Top Stories Interested in more newsletters? Browse here. Article content The firm's focus on establishing a sound AI strategy also played an important role in selecting Ridgeline. Jed Williams, Director of Technology, said, "Just as compelling was that the platform was clearly designed with AI in mind from day one, rather than AI being bolted on." Article content For Wasatch's technology organization, the move to Ridgeline also represents a significant shift away from managing on-premises infrastructure toward focusing on strategic initiatives. Article content "We could hand off the infrastructure management - servers, patching, uptime, scaling - to Ridgeline and let our team focus on higher-value initiatives," said Williams. Article content The implementation "felt like a true partnership," according to Strasburg. "The Ridgeline implementation team truly became an extension of our own. They invested the time to understand how Wasatch operates, and when we encountered complex challenges - as every implementation does - they responded quickly, brought the right people to the table, and worked collaboratively with us to develop practical solutions." Article content Advertisement 2 Story continues below This advertisement has not loaded yet, but your article continues below. Article content Wasatch's decision reflects a broader industry shift toward modern technology designed to prepare investment managers for an AI-enabled future. Firms that transition to Ridgeline are drawn to its unified data model, SOC 2 Type II attested security protocols, and responsible approach to AI. Customers are replacing an average of 9 disconnected systems with Ridgeline's single platform. Article content Looking back on the transformation, Strasburg emphasized that the value extends well beyond replacing software. Article content "We found that some of the greatest value came from rethinking our processes - not simply replacing our technology. Having a partner that's willing to engage in those conversations and evolve alongside you makes a meaningful difference," said Strasburg. Article content Ridgeline CEO Dave Blair appreciated the forward orientation and strategic mindset the Wasatch team brought to the initiative. Article content "Wasatch approached this transformation with a clear vision of how they wanted to be positioned for the future. That's exactly the kind of customer Ridgeline is thrilled to partner with, and we're excited to support their continued growth for years to come." Advertisement 1 Advertisement 2 This advertisement has not loaded yet, but your article continues below. Article content About Ridgeline Article content Ridgeline is the AI-native investment management platform built on the idea that human talent is too valuable to do the work that technology could handle. With over $735B in assets committed to the platform, Ridgeline unifies the front, middle, and back office on a single, real-time platform so routine work happens quietly in the background. Ridgeline has teams in New York, the Bay Area, Reno, and Dublin, and has been recognized by Forbes as a "Best Startup Employer," by Global Financial Market Review for "Best Use of AI in Finance," and by The Software Report as a "Top 100 Software Company." Learn more at ridgeline.ai. Article content Media contact: Christine Switzer Director, Marketing Content & Programs [email protected] Article content Advertisement 2 This advertisement has not loaded yet.

Ridgeline
Nov 18th, 2025
Winslow Capital Goes Live on Ridgeline, Scaling a $30 Billion AUM Business on a Single Platform

Winslow Capital goes live on Ridgeline, scaling a $30 billion AUM business on a single platform. Minneapolis-based firm selects Ridgeline for its unified, real-time data and "ability to deliver on its commitments." INCLINE VILLAGE, NV - November 18, 2025 - Ridgeline today announced that Winslow Capital Management, LLC, a leading growth equity manager with more than $30 billion in assets under management, has successfully gone live on the Ridgeline platform. The Minneapolis-based firm, a subsidiary of Nuveen (the investment arm of TIAA ), serves a global institutional client base, including mutual fund, ETF, and sub-advisory mandates. Winslow selected Ridgeline to modernize its front-to-back investment operations and unify its data, replacing a complex web of legacy systems and manual integrations with a single, cloud-native platform. By deploying Ridgeline, Winslow now manages portfolio management, trading, client relationship management, accounting, billing, reporting, and compliance within a single, real-time data model. This unified architecture reduces reconciliation burden, enhances data integrity, and enables seamless collaboration across investment, operations, and client service teams. Embedded AI and automated workflows are designed to reclaim capacity for higher-value work - accelerating idea-to-execution cycles and supporting Winslow's goal of operating with greater agility and precision. As part of this transition, Winslow improved control and transparency after years of relying on multi-vendor workflows. "We have confidence in the unified data platform Ridgeline has built," said Joshua Fuller, Chief Information Security Officer at Winslow Capital. "By modernizing our workflows, our teams will be able to provide an even greater level of client service and engage in higher value, more interesting work. Ridgeline seamlessly aligned with our cloud-first IT strategy - and we're incredibly excited about the potential of AI to further enhance efficiency and uncover valuable insights." The implementation represented a close collaboration between the Winslow and Ridgeline teams, with a strong focus on data migration, security enablement, and cutover readiness. From day one, Winslow sought measurable outcomes across client servicing, compliance, and financial close processes - all achieved with confidence in the platform's secure, role-based architecture. "We closely monitored Ridgeline from its earliest stages. While our existing systems were performing adequately, we recognized that continuous investment in these products was necessary to keep up with the evolving market demands and technological advancements. It was essential for us to conduct a thorough and deliberate evaluation to ensure we were making the best decisions for our clients," said Jill Fuller, Chief Risk Officer at Winslow Capital. "Ultimately, the decision hinged on people and trust. Ridgeline consistently demonstrated the ability to deliver on its commitments, which reassures us of the long-term value of our partnership." As Winslow continues to grow, Ridgeline will help them increase their operating leverage while keeping technology sprawl in check. "Winslow Capital operates at significant scale, serving sophisticated clients with precision and trust. Their high standards and embrace of unified, embedded AI, data-driven technology reflect where this industry is headed, and we're proud to partner with them to lead that transformation together," said Dave Blair, CEO at Ridgeline. Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a "Best Workplace for Innovators," by Frost & Sullivan as a "Technology Innovation Leader," and by The Software Report as a "Top 100 Software Company."

Ridgeline
Aug 8th, 2025
Motley Fool Asset Management Switches to Ridgeline to Enable Future Growth

Motley Fool Asset Management, whose parent company is known for its purpose-driven mission of making the world smarter, happier, and richer, selected Ridgeline after a rigorous evaluation process.

GFM Review
Aug 4th, 2025
Ridgeline Named "Best Use of AI in Finance USA 2025" by Global Financial Market Review

Ridgeline named "Best Use of AI in Finance USA 2025" by Global Financial Market Review.

PR Newswire
Jun 11th, 2025
Congress Asset Management Goes Live On Ridgeline, Adopting The Cloud-Native Platform To Support Future Growth

"From accounting to billing to trading, the value of Ridgeline for our business is immeasurable. They really took the risk to reimagine how this industry should work." - Joel Carpenter, Equity Trader, Congress Asset Management