Risk Mitigation Associate
GOVX
Risk Mitigation Associate
GOVX
Members-only e-commerce discounts for service members
GOVX · La Vergne, United States · Full-time · Posted 2026-10-16
Salary: USD 47,480–54,080
Workplace: on_site
Department: Customer Service
The Risk Mitigation Associate – Fraud is a full-time position responsible for supporting GOVX’s efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction processing, and minimize related financial losses. This role reports to the Risk Mitigation Manager and works closely with Member Services.
KEY RESPONSIBILITIES
Review: Orders flagged by automated fraud prevention systems; investigate account details, verify information via phone/email, and confirm or cancel orders.
Assist: Verify customer data and account history to prevent refund delays and mitigate fraud. Investigate: Potential violations of Terms of Use and educate customers to ensure compliance.
Identify: Trends and communicate findings across departments to improve fraud prevention processes.
Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims.
Education/Experience: Associate’s degree (Bachelor’s preferred) and 1+ years in e-commerce fraud or risk management.
Technical Proficiency:
ERP: NetSuite or similar software.
CRM: ServiceNow or similar enterprise level software
Payments: Braintree and PayPal environments.
Skills: Strong analytical, organizational, and problem-solving abilities; capable of prioritizing in a fast-paced environment.
Attributes:
Ability to perform well in a highly dynamic, diverse, and rapidly changing environment.
Candidates with prior GOVX experience must have proven performance in these areas.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This role occasionally must lift and carry office equipment. Occasional evening, night, and weekend shifts are required during peak season (e.g. Black Friday)
Physical - This is a sedentary role.
Mental – Problem solving, making decisions, interpreting data, organizing, and reading/write.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities: None
Travel Requirements: None
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Range: $23.00 - $26.00 /hr.
Paid Time Off, Paid Sick Leave, Paid Holidays
401(k) plan with discretionary match available
Medical, Dental, Vision, and Life Insurance
Flexible Spending Account (FSA), Health Savings Account (HSA)
Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life
Employee Referral Program
Discounts on the GOVX website
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GovX runs a members-only e-commerce marketplace that offers exclusive discounts to a targeted community of active and veteran U.S. military personnel, first responders (firefighters, police, EMTs), and government employees. Access to deals requires verification of affiliation. The platform partners with many brands to sell a range of products, including tactical gear, apparel, electronics, and more, and also offers discounted tickets for events and travel. Revenue comes from product sales on the platform. Compared with general retailers, GovX focuses on verified members with tailored discounts and a curated selection aligned with the needs of public sector professionals, plus added value through event and travel deals. The goal is to help members save money and access targeted, trusted discounts while giving brands a direct channel to this specific audience.
Explore more opportunities at GOVX