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IHG

Global hotel company

Reservation Manager

Full-Time
No salary listed
Expert
Japan
In Person
Food Service & HospitalityHotel Guest Services

About the job

Responsibilities
  • Manage schedules and division of work for the reservation team.
  • Guide and train staff.
  • Maintain work quality and brand standards.
  • Conduct training when new systems are introduced.
  • Analyze the market and competing hotels.
  • Set accommodation rates.
  • Implement initiatives to improve occupancy and average room rates.
  • Plan accommodation packages and promotions.
  • Manage accommodation reservations overall.
  • Coordinate VIP and group reservations.
  • Manage online travel agency channels, including Rakuten, Jalan, and Booking.com.
  • Manage inventory and rates on the IHG official website and global distribution systems.
  • Analyze sales data.
  • Prepare revenue reports.
  • Prepare budgets and forecasts.
  • Manage costs and improve profitability.

About the company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company Size

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Company Stage

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Total Funding

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Headquarters

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Founded

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