Siloam Hospitals Group

Private hospital network and healthcare provider

Front Office Staff

Clinical Support & Patient AdministrationPosted on Nov 10

Full-timeCentral Jakarta, Central Jakarta City, Jakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

A minimum of a high school graduate or D3 diploma/degree from Healthcare Administration, Business Administration, or a related major is required.
The candidate must have strong interpersonal skills to provide exceptional customer service and interact with patients professionally and empathetically.
The candidate must be familiar with front-office management software and the Microsoft Office Suite, especially Excel and Word.
The candidate must be able to work in a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Responsibilities

Handle visitors' questions and connect them with relevant people in the hospital as their first point of contact.
Keep the front desk tidy and stocked with necessary stationery and materials, such as pens, forms, and informational leaflets.
Support patients with registration and payment after treatment.
Provide timely and accurate customer service.
Handle specific customer complaints and requests.
Troubleshoot emergencies.

Uraian Pekerjaan

•The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.

•Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).

•support patients to register and make payment after treatment.

•Ensure timely and accurate customer service.

•Handle specific customer complaints and requests.

•Troubleshoot emergencies.

Kualifikasi

•Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major

•Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.

•Familiarity with front office management software, and Microsoft Office Suite (especially Excel and Word).

•Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Informasi Tambahan

[HATI-HATI PADA PENIPUAN]

Siloam Hospitals Group kembali mengingatkan untuk tetap berwaspada pada modus penipuan yang mengatasnamakan Siloam!
Siloam tidak pernah memungut biaya apapun maupun bekerjasama dengan agen perjalanan dalam proses rekrutmen.

About the Company

Siloam Hospitals Group

Private hospital network and healthcare provider

Siloam Hospitals Group runs a large private healthcare network in Indonesia with 41 hospitals and many clinics across 23 provinces. It delivers inpatient and outpatient services to self-paying patients, corporate clients, insurers, and BPJS participants, generating revenue from room charges, procedures, consultations, pharmaceuticals, and diagnostics. The group focuses on high-complexity care in cardiology, oncology, neurology, neurosurgery, orthopedics, and gastroenterology, operating Centers of Excellence to coordinate advanced treatments, and uses a managed service model that lets hospitals be built with external capital while sharing revenue. Its goal is to expand access to high-quality private healthcare in Indonesia, strengthen specialized care, and maintain a broad, affordable service network for individuals, employers, insurers, and government programs, backed by JCI accreditation as a quality benchmark.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Tangerang, Indonesia
Founded: 1996

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