Group Customer Service Manager
Koch Industries
Group Customer Service Manager
Koch Industries
Private conglomerate in energy and materials
Your Job
Group Customer Service Manager
Molex is seeking a Group Customer Service Manager to lead the Customer Service team in Taiwan. This role drives service strategy, operational excellence, process improvement and customer experience while partnering with Sales, GS&OP, Supply Chain, Logistics, Finance, CQA, factories and regional Customer Service leaders.
This role will be in Taiwan and responsible the team inside and outside Taiwan (Hong Kong, Shenzhen)
Our Team
Our team: Customer Service, working closely with Sales, GS&OP, Supply Chain, Logistics, Finance, CQA, factories and other regional Customer Service teams.
Key stakeholders: customers, sales managers, demand and supply planners, SCOE/GCE teams, logistics partners and factory teams.
What You Will Do (Job Description)
• Lead, coach and develop the Customer Service team while ensuring compliance with PBM guiding principles, Molex policies and local requirements.
• Manage resources, workload distribution, succession planning, headcount and cost within the responsible cost center.
• Drive order management improvements across billing/ forecast, Customer Request Date, Molex Promised Date, delivery performance, CSAT and customer scorecards.
• Partner with Supply Chain, planners, logistics, factories and Sales to resolve fulfillment, capacity, inventory and customer demand fluctuation issues.
• Promote digital adoption and automation, including EDI, Salesforce, MyMolex and other service platforms.
• Coordinate customer meetings and QBRs, support VMI/hub arrangements, manage forecast/replenishment risks and contribute to S&OP alignment.
Who You Are (Basic Qualifications)
• Diploma or bachelor’s degree.
• 10+ years of experience in the management role of Customer Service, Sales, Global S&OP or Material Planning, including people-management responsibility.
• Strong written and spoken English; Mandarin capability depending on location requirements.
• Working knowledge of Microsoft Office, Teams and SAP, SalesForce, Celonis or similar enterprise systems.
What Will Put You Ahead
• Electronics industry experience in a customer-facing operational environment.
• Strong process-improvement, service-metrics, order-fulfillment, VMI/hub and supply-demand planning experience.
• Experience using AI tools, automation or digital platforms to improve service efficiency and customer experience.
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Private conglomerate in energy and materials
Koch Industries is a large, private, diversified conglomerate that operates in energy, chemical processing, and manufacturing. It started from an innovation that turned heavy crude oil into gasoline and grew through long‑term investments rather than short‑term market moves. The company generates value by refining fuels and producing chemical products, and it operates Georgia-Pacific, a major maker of paper and building products. Its business model relies on reinvesting most earnings back into the company to fund steady, long‑term growth rather than paying out frequent dividends or seeking quick profits. Koch differentiates itself from many competitors by staying privately owned, which reduces pressure from public markets and enables longer‑range planning. The company’s goal is to build scale and durability across its holdings by sustainable, multi‑decade growth rather than rapid, episodic gains.
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