Ritchie Bros.

Asset management and heavy equipment auctions

Inside Sales Representative

Account ExecutivePosted on Nov 13

Full-timeAustin, TX, USA$24.04In-person

About the Job

Requirements

Comfort negotiating and demonstrating strong two-way communication skills.
Maintain good customer relationship management system hygiene and clearly explain how the system supports the sales process and outreach.
Demonstrate a pattern of exceeding quota and success in sales.
Show personal ownership of customer experience issues and team performance.
Demonstrate integrity and a customer-partner mindset.
Be willing to take on tasks of any size and both perform and lead as needed.
Show an achievement-oriented mindset and a desire to outperform.
Machine knowledge or industry background is desirable but can be developed over time.

Responsibilities

Qualify inbound leads and convert them into sales.
Participate in targeted outbound campaigns to help move larger fleet inventory.
Sell inventory generated by the fleet advisor team.
Jointly own quarterly gross transaction value goals and optimize the post-lead funnel.
Reduce time from lead to sale, targeting less than two weeks.
Ensure machine sales go smoothly for buyers and achieve a Net Promoter Score above 8 after three months.
Ensure final sales prices do not degrade to reserve, targeting a price greater than 1.5 times liquidation value.
Funnel customer feedback to product teams to support continuous improvement.
Build systems and processes for the inside sales team.

Desired Qualifications

Startup experience is a plus.

Inside sales representative will concentrate on qualifying the inbound leads and converting them into sales. They will also participate in targeted outbound campaigns to help move our larger fleet.

Inside Sales skills - Comfortable negotiating, strong two-way communications skills, high natural optimism, good CRM system hygiene. A pattern of exceeding quota.
Tech Savvy - enthusiastic tech tool user, can clearly articulate how their CRM augments their sales process & outreach.
Machine knowledge / industry background - nice to have, but can be built over time.
Partners, not Traders - Should be a banner carrier for the customer experience. High integrity, act as a partner - seek to become a true business partner for customers
Get in the Cab- Should show personal ownership of customer experience issues and team performance. Looking for “we succeeded because” and “I failed because” type statements.
Get Your Hands Dirty - No job is too small for the customer, not afraid to do as well as lead.
Build Bigger - Has an eye toward increasing performance and hunger to outperform. Startup experience is a plus. A pattern of success and achievement. A strong desire and need to win.

Closed sales - Sell inventory generated by the fleet advisor team - jointly owns our quarterly GTV goals and post-lead funnel optimization
Sales Velocity - Reduce time from lead to sale, target <2 weeks
Customer Satisfaction - Ensure machine sales go smoothly for the buyer, NPS of >8 after 3 months.
Price Realization - Ensure final sales prices do not degrade to reserve. Target price > 1.5X Liquidation Value
Voice of Customer - Funnel product / service feedback to the product teams to ensure continuous improvement.
Systems - This person will work to build systems and process for the inside sales team.

Minimum Salary: $24.04

Maximum Salary: $24.04

About the Company

Ritchie Bros.

Asset management and heavy equipment auctions

Ritchie Bros. Auctioneers connects buyers and sellers of heavy machinery, trucks, and other assets through auctions and asset-management services. Its core products are live and online auctions plus disposition and asset-management solutions that help sellers convert surplus equipment into cash and help buyers find and bid on used equipment. The auction process works by listing assets for sale in catalogs and conducting bidding—historically unreserved auctions and now increasingly online platforms—so buyers can bid from anywhere and sellers can reach a global audience. The company differentiates itself with a long history of transparency and integrity, a global footprint across more than 20 countries, and a shift toward online auctions that expands access and efficiency for both sides of the market. The goal is to provide a trusted, scalable marketplace that maximizes recovery for asset owners while delivering broad, convenient access to buyers worldwide.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Westchester, IL
Founded: 1958

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