Full-Time
Client Advocate
Posted on 8/30/2025
Strategic HR
11-50 employees
Outsourced HR services: recruitment, compliance
No salary listed
Cleveland, OH, USA
Remote
Remote work with occasional on-site collaboration in Cleveland, OH.
 Sales & Account Management |
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- Bachelor’s degree or equivalent experience in employee benefits, ERISA compliance, or COBRA administration.
- 3+ years of experience in a similar role, preferred.
- Experience working with insurance carriers, brokers, and third-party vendors.
- Strong emotional intelligence, maturity, and self-awareness to handle sensitive client interactions.
- Ability to understand and explain complex insurance and compliance terminology (Medicare, COBRA, SARs, IRS 5500, etc.).
- Excellent communication and writing skills.
- Proficiency with technology tools (Zendesk and CRM experience a plus).
- Self-motivation and willingness to learn.
- Respond to support tickets via Zendesk, contact brokers/employers as needed, and ensure quality service interactions.
- Understand ERISA compliance requirements for MEWAs, IRS 5500 reporting, HIPAA guidelines, and explain complex compliance information to stakeholders.
- Advise on COBRA and state continuation processes, troubleshoot client issues, and maintain strong relationships with vendors.
- Lead ad-hoc projects, meet deadlines, and ensure deliverables are met.
- COBRA certification, health and life license, CEBS certification, or other relevant healthcare/benefits certifications a plus.
- 3+ years of experience in a similar role, preferred.
Clark Schaefer Strategic HR provides outsourced HR services for businesses across industries, offering recruitment, compliance, training, and development. They work by assessing client HR needs, handling end-to-end recruitment and job placement, ensuring labor-law compliance, designing and delivering training programs, and supporting leadership development. Billing can be hourly, project-based, or retainer, and they offer SHRM-recognized professional development credits to help clients maintain HR certifications. What sets them apart is a relationship-focused, tailored approach that combines recruitment with compliance and development services, serving a broad range of clients—from small businesses to national corporations—from their Cincinnati base. The company's goal is to improve the lives of its clients, employees, and communities by delivering high-quality HR services.
Company Size
11-50
Company Stage
M&A
Total Funding
N/A
Headquarters
Cincinnati, Ohio
Founded
1995
Simplify's Take
What believers are saying
- Multi-state presence enables hybrid workforce compliance across Ohio, Kentucky, Michigan.
- Fractional CHRO services meet rising demand from small-to-mid-market companies.
- Leadership development taps urgent succession planning needs in mid-market firms.
What critics are saying
- BambooHR and Workday automate services at 50-70% lower cost, eroding retainers.
- ADP undercuts pricing with payroll-HR bundles targeting Ohio-Kentucky clients.
- Ohio SB 142 mandates AI bias audits July 2026, exposing manual processes to lawsuits.
What makes Strategic HR unique
- Clark Schaefer Strategic HR provides outsourced HR since 1995 for lean departments.
- Firm offers full-cycle services aligning HR with business strategy in Ohio-Kentucky-Michigan.
- Customized recruitment, training, and compliance without adding client headcount.
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Benefits
Flexible Work Hours
Paid Holidays
Paid Vacation
Health Insurance
401(k) Company Match
Company News
Downtown-based Clark Schaefer Hackett acquired Strategic HR Inc., a Sycamore Township-based o utsourced human resources management firm that also has offices in Dayton, Northern Kentucky and Louisville.