Pilot Company

Runs travel centers for truckers and road travelers

Guest Services Representative - Guest Services

Customer SupportConfirmed live in the last 24 hours

Full-timeKnoxville, TN, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent certification is required.
Intermediate Microsoft Office skills are required.
The ability to manage negative guest sentiment while maintaining a positive and high-energy work environment is required.
The ability to handle difficult issues and complaints while exemplifying guest service is required.
Problem-solving skills are required.
Written and verbal communication skills are required.
Strong guest service skills and the ability to exhibit empathy are required.
The ability to adapt to change and willingness to take on new tasks are required.
Strong interpersonal skills are required.

Responsibilities

Respond to all incoming phone calls and emails received by the Guest Services department, resolving or escalating issues.
Accept parking reservations and process payment for various services offered.
Maintain a working knowledge of policies and procedures within the Guest Services department and other company departments.
Maintain knowledge of all services offered at company Travel Centers.
Maintain working knowledge of company software aligned with guest or team member needs.
Model behaviors that support the company’s common purpose and ensure guests and team members are supported at the highest level.
Ensure all activities comply with rules, regulations, policies, and procedures.
Complete other duties as assigned.

Desired Qualifications

Experience in retail operations or a call center is preferred.
Being bilingual in Spanish is preferred.

Job Description

The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience

Essential Functions

Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
Accept parking reservations and process payment for various services offered
Maintain a working knowledge of all policies and procedures within the Guest Services department as well as others departments within the company
Maintain knowledge of all services offered at company Travel Centers
Maintain working knowledge of all company software aligned with guest or team member needs
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies and procedures
Complete other duties as assigned

Qualifications

Qualifications

High school diploma or equivalent certification required
Experience in retail operations or call center preferred
Intermediate Microsoft Office skills
Bi-lingual in Spanish preferred
Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
Ability to handle difficult issues and complaints while exemplifying guest service
Problem solving skills
Written and verbal communication skills
Strong guest service skills and the ability to exhibit empathy
Ability to adapt to change and willingness to take on new tasks
Strong interpersonal skills
Champion change
Demonstrate a passion for delivering a positive customer experience
Demonstrate professionalism and expertise in an ever-changing environment

Additional Information

Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay

All your information will be kept confidential according to EEO guidelines

About the Company

Pilot Company

Runs travel centers for truckers and road travelers

Pilot Company runs North America's largest travel center network for truck drivers and road travelers, with Pilot and Flying J stops across the United States and Canada. It ranks among the biggest suppliers of biodiesel and renewable fuels, with a wholesale fuel business alongside its roadside retail operations. Pilot earns money from fuel and store sales at stops that combine highway fuel pumps with food, coffee and truck parking. Many sites also have electric vehicle fast chargers built with General Motors and charging company EVgo, so travelers have a place to recharge on long trips. Founded in 1958, Pilot is based in Knoxville, Tennessee, and owned by Berkshire Hathaway.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Knoxville, TN
Founded: 1958

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