Human Centered Design Consultant

Job Description

ProSidian Consulting Seeks a Human Center Design (HCD) Consultant to support requirements that address the global demand for, and use of, modern Human Capital Program Strategies that foster sustainable development and develop solutions to problems by involving the human perspective in all steps of the problem-solving process.

Why choose between doing meaningful work and having a fulfilling life? At ProSidian Consulting, you can have both. That's because ProSidian people are committed to tackling the toughest challenges—and we're committed to the long-term well-being of our employees, contractors, and collaborating partners. This role will be anchored in the USA (CONUS) but services both Domestic and International Projects (OCONUS).

Human-centered design (HCD) is a design and management framework that develops solutions to problems by involving the human perspective in all steps of the problem-solving process. Human involvement typically takes place in observing the problem within context, brainstorming, conceptualizing, developing, and implementing the solution. It's a process that starts with the people you're designing for and ends with new solutions that are tailor-made to suit their needs.

At ProSidian Consulting Human-centered design (HCD) thinking is a process which emphasizes two things: (1) solving the right problem, and (2) doing so in a way that meets human needs and capabilities. The ProSidian Human Center Design (HCD) Consultant will guide the adoption and use of Human Center Design (HCD) and Innovation Methodologies within Government, Private Sector, and Non-Profit Services Trend Initiatives.

As a subject matter professional in Human Center Design (HCD), you will work across organizational silos to integrate the discipline within plans for conducting Pilot Programs that support client engagements that transcend industry. The ProSidian Human Center Design (HCD) Consultant will lead diverse teams of researchers, analysis, is an expert in designing Test & Learn (pilot) studies for products and services within the Innovation Pipeline.

The ProSidian HCD Consultant shall provide technical support to leverage a Human Center Design (HCD) approach to examine challenges while undertaking primary and secondary research including stakeholder interviews, field research, etc. to develop of an understanding of the problem(s) and issue(s). The ProSidian HCD Consultant will lead engagements using a human-centered approach to design and development has substantial economic and social benefits for users, employers, and suppliers.

Your work will be in support of organized Sprints where products and services will be evaluated and tested for desirability, feasibility. You will apply your deep understanding of innovation systems and design to educate horizontally as an advocate for discipline within the process. The ProSidian HCD Consultant will lead and engage multidisciplinary teams, manage engagements that create impact, and contribute expertise for social impact that improves stakeholder outcomes.

Primary Responsibilities Include:

• Apply a keen understanding of user interaction design principles to a variety of solutions, subject areas, and applications
• Conceptualize and develop plans to track user experiences from early concepts to prototypes and specifications
• Consults strategically to remove barriers and accelerate the work of teams across the system and works horizontally to educate and advocate for discipline within the process
• Contribute to project deliverables including an activity work plans, interim reports, finals reports, slide decks, and case studies
• Design HCD programs, policies, and processes centered on human-centered design for product development, global health outcomes, testing process, marketing, business process, compliance, risk management, and human capital strategies.
• Engage with The Human Center Design (HCD) Society and contribute to Practice Building Thought Leadership
• Exhibit technical capabilities and familiarity with ISO 13407:1999 Human-centered design processes for interactive systems
• Facilitate the early development of multiple potential concept(s) and/or solution plan(s) to the problem(s) and/or issue(s) with users.
• Identify and align Innovation Strategy across the enterprise in diverse ecosystems
• Implement the rare mix of creative and analytic thinking, with your right brain and left brain getting along perfectly well.
• Lead CONUS/OCONUS Client pursuits and Client Engagements centered on HCD
• Lead the design and passionate brand development and great storytelling constantly seeking content to inspire your work.
• Participate in meetings and presentations with stakeholders, clients, partners, contractors, employees, and collaborating partners.
• Participate in performing reviews and analysis of existing product/interventions/solutions, conducting analogous observations and/or field research, and synthesizing research, analysis, to identify themes and opportunities surrounding the current problem(s) and/or issue(s).
• Serve as an advocate for stakeholder-centered interaction design throughout the development process
• Use sketches, diagrams, and prototype mock ups to effectively communicate and plan tests of early-stage ideas within and outside of immediate teams

Base Human Center Design (HCD) Consultant Methods:  A three-phase methodology.

In Phase 1 we emphasize the construction of a use case document. This document can be used to detail the context of use of the system by utilizing story-boarding, paper prototypes, and mock-ups in conjunction with user interviews to gather insightful user feedback on different proposed concepts.

In Phase 2 we emphasize the use of expert usability inspections such as heuristic evaluations and cognitive walk through with small multidisciplinary groups to review the prototypes born out of the Phase 1 feedback.

Finally, in Phase 3 we emphasize classical user testing with target end users, using various metrics to measure the user experience and improve the final prototypes.

Qualifications

Role Essentials

• Minimum Bachelor’s degree
  

• High-level business acumen, critical thinking, and business modeling experience
• Superior written and verbal communication skills, and an ability to tell compelling stories about your designs and present your work with confidence
  
• Experience planning and leading concept workshops, leading change, analyzing and synthesizing outputs & delivering visual product designs
  
• Deep understanding of Human Center Design (HCD) methodologies and user experience design
  Innovation – success developing new ideas through collaboration across a matrix organization
• Maintain active participation and Certified Recognition in the HCE Environs
• Demonstrated ability to design and manage field-based research studies.
• Demonstrated ability to work with a wide range of government and civil society counterparts and donor and UN partners.
• Excellent oral and written communication skills in English and other languages

Role Desirables

• 5+ years’ experience in innovation, strategy, and/or design discipline
  Master’s degree or another graduate degree

Additional Information

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.

Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.

Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.

401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.

Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.

Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.

Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.

Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.

ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.

Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.

Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.

Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.

Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION

USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.