Medical Assistant 2

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CORE JOB SUMMARY
The Medical Assistant 2 performs multi-skilled tasks to assist the medical providers. The Medical Assistant 2 assists patients’ healthcare management and clinical procedures in a culturally competent manner utilizing evidence-based standards of quality, safety, and service. The Medical Assistant 2 provides hands-on care to patients while adhering to regulatory requirements, standards of care, and institutional policies and procedures, under the direct supervision and responsibility of a licensed physician.

The physician in charge may delegate the tasks to oversee the MA 2 to a Nurse or Designee in charge of the unit/clinic. The incumbent adheres to ethical and legal standards of professional practice, recognize, respond to emergencies, and demonstrate professionalism. The role provides care within the philosophy, mission, vision, and values, as well as within the policies and procedures of the Department of Nursing and the University of Miami. As a professional, monitors the quality of care provided and nurtures a compassionate and healing environment. The Medical Assistant 2 works directly with the Nurse Manager/Nurse Supervisor/Charge Nurse and/or the Designee in charge of the Unit or Clinic to ensure a safe delivery of care that supports the UHealth mission.
 

CORE JOB FUNCTIONS

Caring Science

• The Medical Assistant 2 (MA 2) provides overall care with loving kindness. As a member of the team, the MA 2 will utilize creative methods to support patient’s individual needs and respect patient’s spiritual beliefs, faith, and practices.

• Encourages patients to speak honestly about their feelings, no matter what they are feeling.

• The MA 2 creates a safe comfortable environment that allows the patient to heal physically and spiritually.

• Establishes a trusting relationship by creating and maintaining a conducive climate for healing by being authentically present to the patient and family, identifying and managing discomforts, and provides emotional support.

Organization and Work Role Functions

• Prioritizes and integrates multiple requests and work expectations by performing tasks appropriately, in a timely manner safely, and professionally.

• Communicates clearly and in a timely manner to patients and family, as well as the appropriate team members. Seeks assistance when needed.

• Contributes to team building by participating in unit/clinic programs and meetings.

• Commits to positive morale, using constructive and effective conflict resolution skills. Learns and utilizes available technology resources for communication, documentation, and locating pertinent information regarding clinical situations, diagnosis, and treatments.

• Attains educational knowledge and competencies that reflects current clinical practice skills.

• Demonstrates commitment to lifelong learning and is responsible for his/her own professional development and maintenance of knowledge regarding the patient population and assignments.

• Ensures compliance with all State and Federal regulatory guidelines to include Health Insurance Portability and Accountability Act (HIPAA). Meets diverse communication needs of patients with Limited English Proficiency (LEP).

Professional Practice

• Performs professionally within their clinical scope of practice utilizing State, Federal, and University of Miami’s standards, guidelines, relevant statutes, rules, and regulations. Incorporates protocols and standards of care into daily practice.

• Accepts and provides focused constructive feedback and guidance with loving kindness in a manner that provides growth and maintains self-esteem.

Core Duties and Qualifications

• Abides by the standards for ethical behavior, therapeutic communication, and protecting the privacy of patient information.

• Demonstrate knowledge of basic medical terminology.

• Assists providers with physical examinations by preparing treatments/exam room with proper supplies, instruments, and materials, as directed

• Understands the importance of medical and surgical asepsis. Prepares patients for physician’s care with basic instruction and information regarding examination procedures

• Perform routine laboratory tests.

• Perform vital signs, EKG, phlebotomy and document in patient’s medical record.

• Observes and reports patient’s signs or symptoms changes.

• Administers medication safely as directed by the physician. Assists in patient care activities such as walking.

• Escorts and transports patients to various hospital locations.

• Cleans and/or sterilizes medical instruments while observing principles of sterile technique.

• Schedules patients for tests and completes required forms for laboratory work.

• Provides patients with provider’s care instructions and information.

• Maintains accurate and complete patient records and documentation. Orders, stocks, and inventories supplies, and assists in performing clerical duties.

• Adheres to University and unit-level Policies & Procedures and safeguards University’s assets.

*Note: Designee in charge of the unit shall assign specific functions and competencies pertinent to the unit. Physician in charge shall review and sign-off all Medical Assistant’s competencies and evaluations.

Important Note: Medical Assistants 2 (MA 2) working in Hospital-based units will not perform any type of medication administration.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Required

· High school diploma or equivalent

· Medical Assistant certificate of completion from a program or institute accredited by a regional or national accreditation agency, approved by the US Department of Education, or affiliated with an approved accrediting body. Work experience may be accepted in lieu of a Medical Assistant education certificate; however, a post-education Medical Assistant certification must be presented or obtained.

Certification and Licensing: (Proof upon application):

Required

• · *Credentialed Medical Assistant certification from a recognized accrediting or certifying body organization (See approved Certifications listed below).
• · Certified Medical Assistant (CMA) - Certification from American Association of Medical Assistants (AAMA)®
• · Registered Medical Assistant (RMA) (Certification from American Medical Technologists (AMT)
• · Certified Clinical Medical Assistant (CCMA) (Certification from National Healthcare Association (NHA)
• · National Certified Medical Assistant (NCMA) credential is accredited by the National Commission for Certifying Agencies (NCCA)
• · Nationally Registered Certified Medical Assistant (NRCMA) obtained by the National Association for Health Professionals. (NAHP)

*Note: If the Medical Assistant has not obtained a recognized Credentialed Medical Assistant certification at the time of hire, certification must be obtained within 12 months of the date of hire as a condition of continued employment.

Additional certification:

· American Heart Association (AHA) Basic Life Support (BLS) for healthcare providers

· HIV & AIDS Certificate: Florida HIV/AIDS Healthcare Professional Continuing Education (CE) Certificate

Experience:

· 2 years minimum health care experience

Knowledge, Skills, and Attitudes:

· Strong, effective communication skills with patients, families, and the clinical team

· Ability to adapt and exhibit flexibility to handle new, different, or changing environments

· Demonstrates strong time management skills to prioritize and act proactively

· Ability to uphold professional ethics and maintain patient confidentiality

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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