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OOCA

Online psychiatry and psychology telehealth platform

Product Manager

Product ManagementUpdated on Nov 13
Full-timeBangkok, ThailandNo salary listed

About the Job

Requirements

  • At least 2 years of experience as a Product Manager or Product Owner shipping digital products.
  • Ability to run product discovery from research and synthesis through rapid validation and decision-making.
  • Strong understanding of Agile principles and hands-on backlog management.
  • Experience using AI tools in real product work, including discovery, specification writing, analysis, quality assurance, or release support, with sound judgment and source-checking.
  • Passion for improving mental health outcomes in Thailand and willingness to learn the clinical and ethical context.
  • Comfort working asynchronously via Discord, Notion, and Jira.

Responsibilities

  • Lead structured product discovery by defining problems, mapping journeys, prioritizing opportunities, and validating solutions before building.
  • Run lightweight discovery cycles lasting 3–5 days or one week, moving from problem framing through prototype or wireframe and quick user validation to a decision.
  • Translate research into product insights, constraints, and tradeoffs across clinical, compliance, operational, and commercial considerations.
  • Own metric-driven iteration across acquisition, activation, conversion, retention, revenue, and referral.
  • Define measurement plans covering events, funnels, cohorts, and dashboards, and ensure instrumentation is in place.
  • Run experiments, including A/B tests where possible, by defining hypotheses, success metrics, rollout plans, and post-analysis.
  • Define product strategy and roadmap aligned to company objectives and key results, capacity, and financial outcomes.
  • Evaluate initiatives for expected revenue uplift, retention improvement, cost reduction, operational efficiency, and risk reduction.
  • Maintain a prioritization system such as RICE, ICE, or Opportunity Scoring and communicate tradeoffs with C-level stakeholders.
  • Partner with engineering, design, data, clinical and operations teams, sales, marketing, and customer success to align product decisions with company objectives and customer needs.
  • Clarify decisions by defining problems, options, tradeoffs, and risks, including compliance and clinical risks; make recommendations and escalate effectively when needed.
  • Align internal and external stakeholders, including enterprise clients and partners, through structured discovery sessions, feedback loops, and clear documentation of scope, timelines, and success metrics.
  • Oversee releases to align product and go-to-market teams on launch readiness, enablement, communications, and support preparation.
  • Translate discovery into delivery with developers and designers through product requirement documents, user stories, acceptance criteria, edge cases, and non-functional requirements.
  • Maintain delivery hygiene through backlog quality, sprint ceremonies, quality assurance readiness, bug triage, release monitoring, and post-release learning.
  • Ensure measurement is built into delivery through event tracking, dashboards, and experiment setup rather than added after launch.
  • Use an AI-augmented product workflow to improve cycle time and quality while retaining ownership of product thinking.
  • Use AI responsibly to accelerate research synthesis, product requirement document drafting, user story refinement, analytics and query assistance, experiment design, quality assurance test cases, release notes, and stakeholder communications.
  • Partner with engineering on practical AI-enabled delivery practices, including AI-supported estimation, test planning, triage, documentation, and release workflows, as appropriate.
  • Enforce privacy, security, accuracy-checking, and risk-awareness guardrails, especially for mental health use cases.
  • Help build a customer-driven culture of continuous discovery, fast learning loops, clear writing, and decision clarity.
  • Build, mentor, and manage a product team of product managers and UX/UI practitioners as needed, and raise the quality bar for product practice.

Desired Qualifications

  • Experience in health technology, telemedicine, electronic medical or health records, regulated products, or sensitive user journeys.
  • Working knowledge of SQL, event instrumentation, and product analytics setup.
  • Experience with experimentation platforms and feature flags.
  • Familiarity with privacy, security, accessibility, and clinical compliance considerations.
  • Experience mentoring product managers or designers, or building product organization practices.
  • Preferred exposure to product and delivery tools including Jira, Notion, Discord, and Figma; analytics and business intelligence tools including Mixpanel, Amplitude, GA4, Looker, or Metabase; feature flags and A/B testing platforms such as Flagsmith; AI tools including ChatGPT, Claude, and Perplexity; GitHub Copilot; and automation tools such as Zapier, Make, or n8n.

About the Company

OOCA

Online psychiatry and psychology telehealth platform

Ooca provides online mental health consultations with psychiatrists and psychologists, primarily serving Thailand, through a secure telehealth platform. Customers access virtual sessions for mental health support, booking and paying for consultations online. The platform emphasizes privacy and ease of use, enabling remote, private video or chat sessions with licensed professionals. Ooca differentiates itself by focusing specifically on mental health care in a digital, Thai market, building a scalable remote team of professionals across sectors to deliver services and support. Its goal is to broaden access to mental health care by offering convenient, confidential online therapy and psychiatric care, while growing its network of professionals and expanding reach in Thailand and beyond.

Company size
51-200
Company stage
Seed
Total funding
$320K
Headquarters
Bangkok, Thailand
Founded
2016

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