Marriott International

Manages and franchises hotels around the world

Guest Service Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

Ability to organize, confirm, process, and conduct guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
Ability to secure payments, verify and adjust billing, activate and file room keys, process guest requests, and relay messages.
Ability to explain room features and provide guests with directions and information about property amenities, services, operating hours, and local areas of interest.
Ability to follow up on outstanding requests or problems from the previous day and resolve them.
Ability to run and review daily reports and logs; complete cashier and closing reports in the computer system; and accept and record wake-up call requests for delivery to the appropriate department.
Ability to count and secure the bank at the beginning and end of a shift; process payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; and provide change.
Ability to notify Loss Prevention or Security of guest reports of theft.
Ability to follow company policies and procedures; report accidents, injuries, and unsafe work conditions; maintain a clean and professional uniform and personal appearance; maintain confidentiality; and protect company assets.
Ability to welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Ability to speak clearly and professionally, answer telephones using appropriate etiquette, maintain positive working relationships, support team goals, and comply with quality assurance expectations and standards.
Ability to stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Organize and process guest arrivals, departures, reservations, and guest requests, including changes and cancellations.
Secure payments and verify or adjust billing; process payment types and related vouchers, charges, and change.
Activate and file room keys, relay messages, and provide information about room features, property amenities, services, operating hours, directions, and local interests.
Print contingency guest lists for use in an emergency.
Follow up on and resolve outstanding requests or problems from the previous day.
Run and review daily reports and logs, and complete cashier and closing reports in the computer system.
Accept and record wake-up call requests and deliver them to the appropriate department.
Count and secure the bank at the beginning and end of the shift.
Notify Loss Prevention or Security of guest reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; maintain professional appearance and confidentiality; and protect company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and express appreciation.
Communicate professionally, answer telephones using appropriate etiquette, maintain positive working relationships, and support the team in reaching common goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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