In Room Dining Assistant Manager

Job Description

The In-Room Dining Assistant Manager leads the daily operation of in-room dining at The Knox, creating thoughtful, seamless dining experiences for hotel guests and residents. Reporting to the Director of Restaurants, this role oversees service, team development, and operational standards while partnering with culinary and other departments to deliver personalized hospitality.

• Lead the in-room dining team and oversee daily service, ensuring orders are delivered accurately, promptly, and with polished presentation.
• Set a warm, discreet, and personalized tone for guest interactions, responding to requests and resolving concerns with care.
• Train, coach, and schedule team members; communicate service expectations and support a culture of accountability and hospitality.
• Partner with culinary leadership to maintain menu knowledge, food quality, presentation, and effective communication between service and kitchen teams.
• Monitor order accuracy, delivery timing, table and tray presentation, and service readiness; address issues and identify opportunities to improve the guest experience.
• Follow established procedures for order taking, billing, food safety, sanitation, and room entry.
• Support department goals by monitoring labor, supplies, and operating costs.

Qualifications

• Previous food and beverage leadership experience in a luxury hotel, resort, or comparable hospitality setting.
• Strong knowledge of in-room dining service, food and beverage operations, and guest service standards.
• Clear communication, sound judgment, and the ability to resolve concerns with discretion and professionalism.
• Demonstrated ability to coach and motivate a team in a fast-paced environment.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Food safety certification, or the ability to obtain it as required.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training