Full-Time
Store Manager
Brittain Resorts & Hotels
51-200 employees
Data-driven hospitality management and asset optimization
No salary listed
Chapel Hill, NC, USA
In Person
 Retail (1) |
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- Previous experience as a Starbucks manager in a high-volume location is required.
- Proven experience managing a team through motivation, coaching, and development is required.
- The ability to work varying schedules, including weekends and holidays, is required.
- The ability to work opening, closing, and mid shifts as needed is required.
- Strong decision-making and problem-solving skills, with the ability to use independent judgment and anticipate customer needs, are required.
- Proficiency with computers and office applications, including word processing, spreadsheets, and databases, is required.
- The ability to analyze financial information, prepare budgets, and make informed business decisions is required.
- The ability to communicate clearly and professionally with guests, coworkers, and supervisors is required.
- Deliver exceptional customer service to guests.
- Work alongside baristas during shifts by preparing and providing quality beverages and food products, stocking, replenishing, and deep cleaning as needed.
- Create and execute weekly, daily, and monthly sales plans.
- Monitor and report store financials, including profit and loss statements and budgets.
- Schedule team members according to business needs.
- Manage cash through daily, weekly, and monthly reconciliation of operating funds.
- Create and execute continuing training and new-hire training plans.
- Coach team members to improve performance and implement disciplinary action when necessary.
- Coach team members on new beverage recipes, food items, and company standards.
- Manage inventory, including ordering, maintaining proper par levels, and communicating with the Starbucks Director and other Store Managers to maintain appropriate product inventory.
- Maintain a clean and safe work environment in accordance with company, state, and federal standards.
BRH is a full-service hospitality management company operating hotels, resorts, and related dining concepts in the United States. It oversees 30 hotels and 45+ restaurants/bars, totaling more than 4,700 rooms, suites, and condos, and uses in-house data-driven processes for revenue management, pricing, distribution, and marketing. BRH provides operational management, owner relations, capital planning, renovations and repositioning, development advisory, HOA and vacation rental management, and tech-enabled reporting. Its aim is to maximize asset value and owner returns through integrated asset management and performance improvements like NOI growth and RevPAR gains, whether via management changes, new development, repositioning, or equity partnerships.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Myrtle Beach, South Carolina
Founded
N/A
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Simplify's Take
What believers are saying
- Brittain and EOS finished $58 million renovations at Caribbean, Ocean Reef, and Compass Cove.
- Provident added eight Florida properties in 2024, expanding Brittain beyond Myrtle Beach.
- 2025 partnerships and 2026 careers postings show active growth and continued hiring.
What critics are saying
- A 2025 lawsuit alleges a Compass Cove ceiling collapse injured guests and exposed negligence.
- The 2023 North Beach garage death lawsuit targets Brittain for hiring, training, and supervision failures.
- Past chlorine-burn litigation at Caribbean Resort shows property-safety failures can trigger massive settlements.
What makes Brittain Resorts & Hotels unique
- Brittain manages 30 hotels and resorts with 40+ restaurants across coastal leisure markets.
- The 2025 AI business-intelligence matrix ties guest data, pricing, CRM, and HR together.
- Leadership kept hiring executives in 2025, including Christy Jernigan and Stephanie Shaw.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
401(k) Retirement Plan
401(k) Company Match
Bereavement Leave
Jury Duty Pay
Employee Assistance Program
Tuition Reimbursement
Resort Accommodations Discount
Company News
Brittain Resorts & Hotels wins Gold at the 2025 HSMAI Adrian Awards. Brittain Resorts & Hotels is proud to announce that its 'Seasons of Rewards' campaign has been honored with Gold at the 2025 HSMAI Adrian Awards. This recognition celebrates the industry's most innovative and effective work in hospitality marketing and reflects BRH's ongoing commitment to delivering meaningful guest experiences in every season. At BRH, exceptional hospitality extends beyond a stay. It is about inspiring moments that connect guests to the destination in memorable ways. Seasons of Rewards was created to bring that vision to life while solving one of the hospitality industry's biggest challenges. How do you sustain strong demand throughout the year, not just during peak months? A Year-Round Strategy Built on Value and Storytelling The goal of Seasons of Rewards was to transform traditional promotions into a cohesive, destination-led narrative that highlights what makes each season special in Myrtle Beach. Instead of relying solely on seasonal offers, Brittain Resorts, LLC connected guests to curated local experiences and complimentary attraction tickets through the Brittain Rewards Program. This elevated value and strengthened emotional connection with the brand. To ensure maximum impact, Brittain Resorts, LLC aligned creative, messaging, and incentives across every marketing channel, including digital, social, PPC, email, print, PR, and partnerships. This fully integrated approach created a unified guest experience that was consistent, compelling, and always relevant to the season. Performance That Set a New Benchmark The campaign delivered exceptional results across every major revenue channel, validating the power of a holistic, seasonally driven strategy. * Database growth of 187,093 contacts, contributing to 33.2 million dollars in email-attributed revenue, an increase of more than 1.28 million dollars year over year * 1.29 million PPC visits generating 18.7 million dollars in revenue for an 11.6 percent year-over-year increase * Website revenue reaching 82.2 million dollars with visits increasing 13.3 percent year over year * Social media revenue rising to 10.7 million dollars, up 44.6 percent, supported by more than 163 million impressions and strong follower growth * Call center revenue increasing to 19.5 million dollars while conversion improved to 26 percent Guests responded especially favorably to seasonal offers tied to local attractions. These packages consistently outperformed resort-only promotions in engagement and conversion, demonstrating the value of pairing stays with authentic destination experiences. Extraordinary ROI and Long-Term Brand Value Seasons of Rewards delivered $102 million in revenue and achieved a 5,504% ROI. Paid media generated a 29 to 1 return, and database marketing delivered a 44 to 1 ROI. The Brittain Rewards Program played a significant role in long-term loyalty with 70 percent of Rewards guests booking another stay within 12 months. Beyond financial performance, the campaign strengthened its brand leadership by demonstrating how integrated storytelling can elevate both guest experience and owner confidence. A Gold-Winning Vision for the Future Receiving Gold at the 2025 HSMAI Adrian Awards highlights the strength of its strategy, the creativity of its team, and the trust its guests place in Brittain Resorts & Hotels. Seasons of Rewards has become a blueprint for how Brittain Resorts, LLC will continue to innovate. By anchoring each season in meaningful experiences, Brittain Resorts, LLC is not only inspiring travel but shaping how guests connect with Myrtle Beach all year long. Brittain Resorts, LLC remain committed to creating campaigns that drive measurable impact and lasting guest relationships. This Gold recognition reaffirms that when creativity, data, and destination storytelling work together, every season truly can become high season. Thank you to HSMAI for this special acknowledgement.
MYRTLE BEACH, S.C. (August 18, 2025) - Brittain Resorts & Hotels has announced the appointment of stephanie Shaw as vice president of team member services.
MYRTLE BEACH, South Carolina - Brittain Resorts & Hotels (BRH), in partnership with EOS Hospitality, invested over $58 million in renovations at three of its properties in Myrtle Beach, South Carolina: Caribbean Resort & Villas, Ocean Reef Resort, and Compass Cove Resort.
Brittain Resorts & Hotels has partnered with Provident Hotels & Resorts to operate its prestigious portfolio of eight hotels and resorts located throughout Florida.
Affirm partners with Brittain Resorts for flexible payments.