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WNS

Global BPM and analytics services provider

Assistant Manager - Operations

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeColombo, Sri LankaNo salary listedHybrid

About the Job

Requirements

  • A diploma or degree in Information Technology or a related field.
  • A minimum of 2–3 years of experience.
  • Advanced Visual Basic for Applications (VBA) skills, including Excel macro development.
  • Experience with Microsoft Access, Microsoft Power Apps, Microsoft Power Automate, Microsoft Power Query, and advanced Microsoft Excel functions.
  • Business process analysis and mapping skills.
  • Requirements gathering and documentation skills.
  • Process automation and optimization skills.
  • Solution design, testing, and deployment skills.
  • Stakeholder management skills.
  • Application support and maintenance skills.

Responsibilities

  • Engage with business stakeholders to gather, analyze, and document requirements for process improvement initiatives.
  • Conduct end-to-end process walkthroughs and assessments to identify automation and efficiency opportunities across accounting and finance functions.
  • Design, develop, test, and implement automated solutions using VBA, Microsoft Access, Power Apps, Power Automate, and Power Query.
  • Create and maintain custom Excel-based tools, dashboards, and automated workflows to streamline accounting processes.
  • Develop VBA applications and macros to eliminate manual tasks, improve data accuracy, and enhance operational efficiency.
  • Build Power Apps solutions to digitize business processes and improve user experience.
  • Design and implement Power Automate workflows to automate repetitive tasks, approvals, notifications, and data integrations.
  • Use Power Query for data extraction, transformation, and consolidation from multiple data sources.
  • Prepare functional and technical documentation, including requirements documents, process maps, user guides, and system specifications.
  • Manage the full solution lifecycle, including requirements gathering, solution design, development, testing, deployment, and post-implementation support.
  • Collaborate with operational teams to ensure solutions align with business objectives and compliance requirements.
  • Provide ongoing maintenance, troubleshooting, and enhancement of existing automation solutions.
  • Monitor solution performance and recommend continuous improvements to maximize efficiency and business value.
  • Deliver user training and knowledge-transfer sessions to support effective adoption of developed solutions.
  • Maintain governance and best practices for automation development, version control, and documentation.

Desired Qualifications

  • Experience with Python, the .NET Framework, or .NET Core development.
  • Experience with Microsoft SQL Server.

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size
10,001+
Company stage
Acquired
Total funding
$3.3B
Headquarters
Mumbai, India
Founded
1996

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