Director, Media Business Operations

Company description

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.

Overview

Digitas is seeking a Director, Media Business Operations to join our team and provide operational and financial support and leadership to media campaigns and solutions for our prominent luxury brand client!

In this role, you will be responsible for the management and oversight of Media Business Operations initiatives, creating and shaping the agency’s operational structure as well as leading the Media Business Operations team across multiple regions. You will serve as a capability lead, key stakeholder, and point of contact between Digitas and our clients, collaborating with agency teams, leaders, and external partners to drive operational and systematic excellence and maintain a best-in-class advertising practice. Areas of focus will include monitoring media financials, platform taxes, systems & tools, legal contracts, client onboarding, process architecture, audit compliance, and agency growth initiatives.

The ideal candidate brings a blend of media, operations, finance, people/team leadership, and client partnership in an advertising agency operations environment. Experience working with tools such as Prisma, MediaTools/Guideline, or something similar will help shorten the runway to success.

PLEASE NOTE: This is a hybrid role based out of our New York City office and will require onsite engagement an average of 3-4 days/week. Candidates commutable to the NYC market who are willing to commit to a hybrid schedule will be prioritized but highly qualified candidates in other ET/CT markets may also be considered.

Responsibilities

• Define agency-wide financial and operational objectives and provide relevant thought leadership on processes, systems, tools, quality assurance, and the growth of the media business operations function within the agency.
• Oversee agency media financials as well as day-to-day media buying operations.
• Lead system & tool evaluations, contract renewals, process rollouts, and tool integrations.
• Evaluate industry changes to create adaptable agency processes and actionable implementation timelines.
• Continuously monitor, review, evaluate, and evolve team- and client-specific finance and operational processes as well as shared processes around media tools, client reporting, and similar functions in order to identify and implement efficiencies and optimize delivery.
• Maintain a clear and reasonable vision of "next steps" and the "big picture" during meetings or when the parameters of a project change.
• Push the envelope to create business solutions that work best to satisfy the needs of agency and our clients.
• Review, negotiate, and manage agency contracts from a business- and agency-compliance standpoint.
• Partner with multi-level, cross-functional media teams, finance, accounts payable, legal and leadership to ensure a seamless integration of work.
• Enforce adherence to internal audit controls and participate in external audits.
• Regularly meet with and present to clients to define, evolve, and review strategic direction, present updates, identify and triage issues, and develop and implement solutions.
• Serve as a leader and SME within the team and build relationships and trust with clients, vendors, and internal stakeholders on behalf of the team and the agency.
• Mentor, motivate, and serve as escalation point for the Media Business Operations team including team performance evaluations and career coaching.
• Define resource management needs for the media business operations team.

Qualifications

• Bachelor’s degree in finance, business, advertising, marketing, or related field preferred; experience may be substituted.
• 10+ years of progressively-responsible professional experience leading and supporting media operations and finance in an advertising agency environment or in-house marketing team.
• Prior experience working with luxury brands preferred.
• Experience working with specialized tools like Prisma, MediaTools/Guideline, or similar.
• Extensive experience leading and managing complex media finance and operations initiatives.
• A comprehensive understanding of the financial, legal and operational rigor required to successfully manage a business.
• An understanding of media campaigns, planning, and buying in an advertising agency environment.
• Fiscally responsible with a knack for budget management - numbers are your friend.
• A natural leader with prior experience managing people and the ability to mentor and guide team members to get the best out of them while driving career growth and development.
• Prior experience working with and presenting directly to clients.
• Highly organized with an exceptional attention to detail.
• Familiarity with prompt-based interaction and commonly used generative AI tools (e.g., ChatGPT, Google Gemini, DALL·E, Midjourney) is a plus, especially for tasks like ideation, research, or content generation.
• Active listener with exceptional storytelling, verbal & written communication, presentation, and negotiation skills as well as a high degree of emotional intelligence.
• A natural sense of urgency with an ability to work quickly, efficiently, and accurately within tight deadlines and constantly-evolving project parameters, scope, and goals.
• Flexible and adaptable with an ability to manage and drive success across multiple concurrent projects and competing priorities.
• Comfort operating with a high level of ownership, autonomy, and accountability.
• Highly collaborative but independently capable.

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

 

Compensation Range: USD $121,315.00 - USD $194,220.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 1/1/2028.