IHG

Global hotel company

Groups & Meetings Support Executive

Account ExecutiveConfirmed live in the last 24 hours

Full-timeRemote in PhilippinesNo salary listed

About the Job

Requirements

Fluency in spoken and written English is required.
Applicants may be overseas but must be willing to relocate to the Philippines at their own expense.
Must be willing to work a permanent mid-shift of 3 p.m.–12 a.m. or 4 p.m.–1 a.m. and be amenable to working from home.
Must be willing to process government-mandated requirements.
At least one year of business experience in Hotel Guest Relations, Hotel Sales, Sales Operations, or a sales-support environment.
Must be able to meet deadlines, deliver on commitments, and manage and complete multiple tasks and projects as required.
Must have a proven ability to exceed sales or related targets, liaise with key stakeholders, and work autonomously.
Must have clear and effective verbal and written communication and interpersonal skills to engage with customers and hotel sales teams across geographies.
Must have strong problem-solving, organizational, and negotiation skills.

Responsibilities

Support Regional Sales Centers in Europe with group inquiry and support management to drive conversion and revenue.
Support the delivery of proposals and quotations by cross-checking product information between hotels across all brands.
Grow and maximize revenue and profit opportunities in the Groups and Meetings segment and fulfill leads from assigned accounts.
Convert customer inquiries into bookings at IHG-branded hotels while meeting or exceeding customer expectations and generating the best levels of revenue.
Cross-sell customers to another IHG-branded property when their first-choice property is unavailable.
Capture pertinent data accurately and promptly in the required sales systems.
Develop and deliver relevant documentation to customers and hotels.
Follow up on and pursue business with customers and stakeholders in a timely manner to drive conversion.
Communicate the status and pertinent information of potential bookings accurately and promptly to the initiator and recipient hotel.

Role Purpose

Provides support to Regional Sales Centers in Europe in the group inquiry and support management process to drive conversion and revenue. Proactively support the delivery of proposals and quotations by cross-checking product information between hotels for all brands within IHG. Proactively grow and maximize revenue and profit opportunities in the Groups and Meetings segment and fulfilment of leads from assigned accounts

Key Accountabilities

Fulfills and, where possible, exceeds customer expectations in the conversion of their enquiries into an IHG-branded hotel with a focus on generating the best levels of revenue
Where first-choice property may not be available, cross-sell the customer to another IHG-branded property
Ensures accurate and timely capture of pertinent data into the required sales systems
Develops and delivers the relevant and appropriate documentation to the customer and hotel
Ensures the timely follow-up and pursuit of business with customers and stakeholders to drive the highest levels of conversion
Ensures accurate and timely communication of the status and pertinent information of potential bookings to the initiator and the recipient hotel

Key Skills & Experiences

Technical skills and Knowledge
Verbal and written fluency in English is a must.
Strong sense of initiative, the ability to meet deadlines, deliver on commitments, manage and complete multiple tasks and projects as required.
Proven ability in exceeding sales or other related targets, liaising with key stakeholders and the ability to be successful whilst working autonomously.
Demonstrates clear and effective verbal and written skills as well as interpersonal skill required to engage with our customers and hotel sales teams across geographies.
Strong problem-solving abilities, excellent organization and negotiation skills.
Applicants can be overseas and willing to relocate in the Philippines on their own expense.
Permanent mid-shift (3pm-12am or 4pm – 1am) and amenable to work-from-home.
Willing to process the government mandated requirements.

Experience –

At least one (1) year of business experience in Hotel Guest Relations, Hotel Sales, Sales Operations or sales support environment.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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