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Walgreens

Retail pharmacy chain with health services

Pharmacy Manager

PharmacyConfirmed live in the last 24 hours
Full-timeSouth Boston, Boston, MA, USA$67.05 - $90.55 /hrIn-person

About the Job

Requirements

  • A Bachelor of Science in Pharmacy or a PharmD degree from an accredited educational institution is required.
  • Current pharmacist licensure in the states within the district is required.
  • Must be a certified immunizer or willing to become an immunizer within 90 days of hire.
  • At least 1 year of pharmacy experience is required, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing. Some states may require more specific pharmacy experience, in which case those requirements take precedence.
  • Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws is required.
  • Internal candidates must have an average rating of at least 3.0 on the leadership behaviors on their last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Responsibilities

  • Provide empathetic pharmacy consulting services to patients regarding effective medication use and drug interaction awareness.
  • Offer preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services.
  • Ensure prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures.
  • Manage efficient pharmacy workflow, improve pharmacy financials, manage inventory effectively, and enhance patient experience.
  • Manage pharmacy staff performance and engagement, oversee staff training and focused coaching, and execute formal performance management initiatives.
  • Engage patients by greeting them and offering assistance with products and services, resolving patient issues in a timely manner, and answering questions to ensure a positive patient experience.
  • Model and share customer service best practices with team members to deliver a distinctive patient experience, including interpersonal habits such as greeting, eye contact, and courtesy, and Walgreens service traits such as identifying needs, proactively helping, servicing until satisfied, and championing empathy and inclusivity.
  • Connect with patients by anticipating needs and proactively offering services. Lead efforts to enhance patient experience by increasing awareness of healthcare services, including patient consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
  • Participate and assist in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
  • Counsel patients and answer questions regarding medicine use, side effects, interactions, contraindications, patient information privacy, generics, lower-cost medicines, and over-the-counter products. Refer patients to medical providers as needed to support correct medication use, address health needs, and ensure satisfaction.
  • Perform pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
  • Review, interpret, and accurately dispense prescribed medications as required.
  • Ensure pharmacy operations comply with regulations, company policies, and standards. Establish efficient workflow procedures, oversee staff scheduling, assign roles, coordinate activities, solicit team member suggestions, and manage pharmacy opening, closing, and shift changes.
  • Ensure use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions; ensure elements of Good Faith are present in the Product Review/Retail Fill Process Pharmacist's work.
  • Collaborate with the Store Manager to define and develop new strategic business opportunities.
  • Maintain knowledge of pharmacy information technology systems, including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point-of-sale registers. Support pharmacy staff and patients with information technology and identify opportunities to improve productivity.
  • Ensure insurance claims are processed accurately to prevent payment rejections. Resolve patient issues by working with insurance companies and medical providers and conducting or participating in third-party audits.
  • Follow up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies; suggest alternative medications and answer provider questions.
  • Perform clinical and wellness services, including immunizations, diagnostic testing, disease state management, and other healthcare services.
  • Partner with centralized support for patient registration and exception resolution, and help resolve patient issues. In virtual environments, conduct virtual product review according to company procedures and guidelines.
  • Manage maintenance, housekeeping, and improvement of the pharmacy department, including repairs, cleaning, new equipment, and layout changes, to maintain a functioning, presentable, and efficient pharmacy.
  • Prepare and submit records, reports, and other documentation required by state and federal laws to operate the pharmacy business, including operating statements, performance indicator reports, supervision notes, deletions, and transfers.
  • Collaborate with the Store Manager on pharmacy staff hiring, carry out discipline and termination as necessary, and ensure compliance with employment laws.
  • Partner with the Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision. Monitor and recognize staff improvements through rewards programs, oversee staff training on correct processes and tools, and conduct formal performance reviews.
  • Identify high-potential team members and collaborate proactively with the Store Manager to manage career progression.
  • Address employee relations concerns and maintain team morale by checking on employee welfare, addressing complaints and conflicts, and ensuring positive employee-management relationships.
  • Maintain required licensing, credentialing, and certification established by federal and state regulations to provide clinical services.
  • Maintain and enhance pharmacy and healthcare knowledge and skills by reading pharmacy-related journals and Walgreens publications and communications, staying aware of retail and management developments, and pursuing best practices to enhance business acumen and pharmacy performance.
  • Complete required education credits, training, and company learning modules.
  • Seek professional development by monitoring personal performance, soliciting constructive feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
  • Support the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
  • Analyze pharmacy performance data, including financials, customer service, and inventory. Manage pharmacy asset protection activities and oversee inventory management. Identify performance trends and opportunities for improvement.
  • Develop and maintain relationships with local medical community members, including physicians, nurses, and other healthcare providers. Reach out to the community to promote pharmacy business and growth opportunities, and support the Store Manager in expanding community health and wellness awareness.

Desired Qualifications

  • Supervisory experience planning, organizing, and directing the work of pharmacy staff is preferred.
  • At least 6 months of pharmacy experience with Walgreens Co. is preferred.
  • Internal candidates with an average rating of 3.7 or above on leadership behaviors on their last performance review, if one is on file, are preferred.

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size
10,001+
Company stage
Grant
Total funding
$25M
Headquarters
Deerfield, IL
Founded
1901

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