Johnson Controls

Provides smart building technology and services

Integrated Solutions Service Technician 3

HVAC & Building SystemsConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree or Diploma in Mechanical Engineering, Electrical Engineering, or a related field.
8-12 years of experience in HVAC service operations, maintenance, or project execution.
Strong knowledge of chillers, air handling units, variable refrigerant flow/variable refrigerant volume systems, package units, and HVAC controls.
Experience handling customer relationships and service teams.
A good understanding of annual maintenance contract management and service contract execution.
Strong leadership, communication, and problem-solving skills.
Proficiency in Microsoft Office and enterprise resource planning or service management tools.

Responsibilities

Manage day-to-day HVAC service operations, including preventive maintenance, breakdown support, and annual maintenance contract execution.
Lead and supervise a team of service engineers and technicians to ensure timely resolution of customer issues.
Monitor service key performance indicators, response time, service quality, and customer satisfaction metrics.
Ensure compliance with safety standards, company policies, and industry regulations.
Drive service revenue growth through annual maintenance contract renewals, modernization opportunities, and spare parts sales.
Coordinate with customers, vendors, and internal stakeholders for seamless service delivery.
Review technical reports, service documentation, and maintenance schedules.
Support customer escalations and provide effective technical solutions.
Ensure optimum utilization of manpower, tools, and resources.
Conduct performance reviews, training, and development activities for team members.
Prepare and present operational reports, forecasts, and service performance dashboards.

Desired Qualifications

Team management and stakeholder handling.
Technical troubleshooting of HVAC and chiller systems.
A customer-centric approach and commercial acumen.
Planning, scheduling, and resource management.
Strong analytical and reporting skills.

Job Summary

We are seeking an experienced and result-oriented Assistant Manager - Service (HVAC) to lead service operations, manage field service teams, and ensure customer satisfaction across HVAC systems and solutions. The incumbent will be responsible for service delivery, maintenance operations, customer relationship management, team development, and achieving operational targets.

Key Responsibilities

Manage day-to-day HVAC service operations, including preventive maintenance, breakdown support, and AMC execution.
Lead and supervise a team of service engineers and technicians to ensure timely resolution of customer issues.
Monitor service KPIs, response time, service quality, and customer satisfaction metrics.
Ensure compliance with safety standards, company policies, and industry regulations.
Drive service revenue growth through AMC renewals, modernization opportunities, and spare parts sales.
Coordinate with customers, vendors, and internal stakeholders for seamless service delivery.
Review technical reports, service documentation, and maintenance schedules.
Support customer escalations and provide effective technical solutions.
Ensure optimum utilization of manpower, tools, and resources.
Conduct performance reviews, training, and development activities for team members.
Prepare and present operational reports, forecasts, and service performance dashboards.

Required Qualifications

Bachelor's Degree/Diploma in Mechanical Engineering, Electrical Engineering, or related field.
8-12 years of experience in HVAC service operations, maintenance, or project execution.
Strong knowledge of Chillers, AHUs, VRF/VRV Systems, Package Units, and HVAC Controls.
Experience in handling customer relationships and service teams.
Good understanding of AMC management and service contract execution.
Strong leadership, communication, and problem-solving skills.
Proficiency in MS Office and ERP/Service Management tools.

Preferred Skills

Team management and stakeholder handling.
Technical troubleshooting of HVAC and chiller systems.
Customer-centric approach and commercial acumen.
Planning, scheduling, and resource management.
Strong analytical and reporting skills.

About the Company

Johnson Controls

Provides smart building technology and services

Johnson Controls transforms environments where people live, work, learn, and play by providing smart, healthy, and sustainable buildings. It offers comprehensive digital solutions through its OpenBlue platform, serving healthcare, education, data centers, airports, stadiums, manufacturing, and government sectors with a portfolio of building technology, software, and services focused on efficiency, safety, and sustainability. The company operates in more than 150 countries with about 100,000 experts and aims to reimagine building performance to benefit people, places, and the planet.

Company size: 10,001+
Company stage: IPO
Headquarters: Cork, Ireland
Founded: 1885

Recently Posted Jobs

Explore more opportunities at Johnson Controls

See more jobs

Johnson Controls

Integrated Solutions Service Technician 3

About the Job

Requirements

Responsibilities

Desired Qualifications

Job Summary

Key Responsibilities

Manage day-to-day HVAC service operations, including preventive maintenance, breakdown support, and AMC execution.

Lead and supervise a team of service engineers and technicians to ensure timely resolution of customer issues.

Monitor service KPIs, response time, service quality, and customer satisfaction metrics.

Ensure compliance with safety standards, company policies, and industry regulations.

Drive service revenue growth through AMC renewals, modernization opportunities, and spare parts sales.

Coordinate with customers, vendors, and internal stakeholders for seamless service delivery.

Review technical reports, service documentation, and maintenance schedules.

Support customer escalations and provide effective technical solutions.

Ensure optimum utilization of manpower, tools, and resources.

Conduct performance reviews, training, and development activities for team members.

Prepare and present operational reports, forecasts, and service performance dashboards.

Required Qualifications

Bachelor's Degree/Diploma in Mechanical Engineering, Electrical Engineering, or related field.

8-12 years of experience in HVAC service operations, maintenance, or project execution.

Strong knowledge of Chillers, AHUs, VRF/VRV Systems, Package Units, and HVAC Controls.

Experience in handling customer relationships and service teams.

Good understanding of AMC management and service contract execution.

Strong leadership, communication, and problem-solving skills.

Proficiency in MS Office and ERP/Service Management tools.

Preferred Skills

Team management and stakeholder handling.

Technical troubleshooting of HVAC and chiller systems.

Customer-centric approach and commercial acumen.

Planning, scheduling, and resource management.

Strong analytical and reporting skills.

About the Company

Johnson Controls

Recently Posted Jobs