Care Coordinator
Confirmed live in the last 24 hours
Valera Health

201-500 employees

Personalized telemental health services for all ages
Company Overview
Valera Health stands out as a leader in the mental health sector by offering personalized, comprehensive services that integrate meditation, therapy, and medication, all facilitated through a user-friendly telemental health platform. Their collaborative approach ensures a dedicated team of professionals, including a Health Connector, therapist, and psychiatrist, work together to prioritize the wellness of each client. Catering to both adults and young individuals, Valera Health's commitment to accessibility and personalized care sets them apart in the industry.
B2C

Company Stage

N/A

Total Funding

$70.7M

Founded

2015

Headquarters

Brooklyn, New York

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-3%

2 year growth

67%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
CategoriesNew
IT & Security
Requirements
  • 1-2 years experience in a patient facing support role (experience in telehealth is a plus)
  • An educational background in behavioral health such as a BA in psychology, Health Science, Social Work, (or equivalent experience)
  • Excellent communication, written, and analytical skills
  • Ability to multitask, set priorities and manage time effectively
  • Comfort working in a fast-paced, changing environment
  • Be a self-starter and a team player
  • Critical thinking skills and a willingness to learn new things and take initiative
  • Experience or comfortable with crisis management
  • An open mind and curiosity for the behavioral healthcare field, with a passion to improve the lives of others
  • Bilingual in Spanish/Chinese is a plus but not required
Responsibilities
  • Oversee a regional POD of Valera Health Providers & assist with patients service management
  • Facilitate patient internal referrals for therapy and medication management services
  • Serve as the main point of contact for patient scheduling, insurance changes, grievances, and discharge requests
  • Identify patient care gaps and perform outreach for patient re-engagement
  • Monitor regional POD KPI’s to address provider scheduling needs/constraints and apply solution-focused initiatives to drive access to care
  • Proactively identify areas of constraint and implement strategic planning initiatives that maximize the region’s continued growth