Guest Relation Officer - Arabic Speaker
About the job
- Previous experience in Guest Relations or Front Office in a 5-star hotel is preferred.
- Native Arabic speaker with excellent English communication skills.
- Strong knowledge of luxury guest service standards and hotel operations.
- Ability to handle VIP guests, special requests, and guest complaints professionally.
- Excellent knowledge of hotel facilities, outlets, promotions, and local attractions.
- Strong organizational, problem-solving, and time-management skills.
- Ability to work effectively in a fast-paced, multicultural hotel environment.
- Plan and coordinate the provision of friendly, efficient, and personalized services to guests.
- Assist with guest check-ins and check-outs as required.
- Anticipate guest needs, handle enquiries, and resolve guest concerns professionally.
- Welcome and escort guests to various locations within the hotel.
- Maintain excellent knowledge of hotel facilities, products, and services.
- Provide information and promote hotel services, facilities, and special events.
- Maintain comprehensive product and service knowledge to explain and promote hotel offerings.
- Stay informed about hotel programs and events to recognize and respond to guest needs.
- Create a positive hotel image through every interaction with internal and external guests.
- Build and maintain positive relationships with guests and colleagues to anticipate and exceed expectations.
- Support all departments in delivering exceptional guest service.
- Communicate guest feedback to the Front Office Manager for appropriate action.
- Report operational issues to Management with recommendations for resolution.
- Adhere to Front Office policies, procedures, and hotel standards.
- Follow the Hotel Handbook and all general policies and procedures.
- Ensure compliance with Radisson Hotel Group brand standards.
- Adhere to Radisson Hotel Group’s Responsible Business ethics.
- Previous experience in Guest Relations or Front Office in a 5-star hotel is preferred.
About the company
Radisson Hotel Group connects travelers with hotels across Europe, the Middle East, Africa and Asia-Pacific, while helping property owners develop, brand and run lodging businesses. Its portfolio spans luxury and lifestyle hotels, upscale resorts and properties converted from independent hotels into branded destinations. Guests book through the group's channels and use its loyalty program, while owners partner through managed, franchised, leased or hybrid agreements. Its commercial systems support property management and hotel revenue optimization through shared technology and distribution. Its hospitality roots trace to Copenhagen's first SAS hotel in 1960, and the group is headquartered in Brussels, Belgium.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
1960
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Simplify's Take
What believers are saying
- Owners keep adding properties: RHG signed and opened 160 hotels with 22,000-plus rooms in January-June 2026.
- Development includes internal moves: RHG's April 2026 report records 8.5 million learning hours and 40% internal hiring for 2025.
- India has a defined expansion target: July 2026's Vision 2030 set 500 hotels, versus 142 operating across 86 cities.
What critics are saying
- Contract security varies: RHG's available 2025 leased/managed-hotel data show 34% temporary no-fixed-hours employment and 18% outsourced workers.
- Hiring controls have uneven coverage: 2025 leased/managed-hotel data show under-half toolkit uptake; full audits covered 56 of 395 hotels.
- Compliance work extends beyond office hours: RHG's Bucharest role requires shifts, weekends and unannounced night audits.
What makes Radisson Hotel Group unique
- A larger hotel group controls RHG: Jin Jiang holds a majority stake.
- Owners often return with another property: about 65% of RHG's owners have more than one hotel with the group.
- The brand network spans many markets: RHG's portfolio covers more than 100 countries.
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