Education Program Manager

Role: Education Program Manager

Reporting to: Head of Operations

Who are we?

Efekta provides the world’s leading AI-powered learning technology.  Our mission is to help everyone learn faster and go further by making personal tutoring affordable and accessible. Providing AI Personalized Learning that works alongside human teachers in schools, universities, and global companies. With an AI-driven curriculum, personal AI tutor, and AI teaching assistant, we deliver proven results at large scale.

The Opportunity

We have extremely ambitious growth plans and are looking for highly talented and motivated Program Manager in Vietnam to join our global team to help fuel these plans.  A career with us offers the scale and support of a global organization, and the pace, purpose, and energy of a fast-growing business. We look for thinkers and doers: creative, collaborative, and motivated people who are excited by education, language, and, in a world of AI, the art of the possible.

This is the first hire on the ground to project manage major education projects with a particular focus in the public sector and education institutions.  As part of the South East Asia Team, you will help large institutions advance their strategic educational objectives by improving students’ intercultural communication and language skills.  

Your day-to-day work will vary greatly, enabling you to serve as a consultant, project manager, change-maker, data analyst, internal and external implementation specialist, among other capacities. More broadly, you will play a vital role in our wider organization and in your local team, as you will be responsible for the delivery and success of our projects in your assigned territory.  

Key responsibilities

• Set up and implement learning programs that involve thousands of learners, building and maintaining client loyalty, satisfaction and success.
• Work closely with current or potential clients to define clear KPIs, success criteria, and deliverables, identifying actions for continuous improvement in their learning outcomes.
• Report to clients on the success of learning programs in order to drive results, achieve renewals and assist in growing the accounts, regularly monitoring learning KPIs and account plans to ensure timely renewals.
• Foresee and react to problems rapidly with creative solutions.
• Contribute to best practices for all other team members to ensure successful design and delivery of language training.
• Provide project management skills and advice to Sales teams during tenders and negotiations.
• Be available to travel about 30-50% of the time to visit clients in location.

The skills & experience we look for

We're looking for a highly organized, tech-savvy and customer-driven program manager who can deliver on promises (and hit KPIs) for training programs and find the stories behind the data to create trusted long-term client partnerships.

Ideal Background

• Experience working in K-12 education, particularly in the public sector, is a strong plus.
• Exceptional communication skills.  
• Fluent in Vietnamese and excellent level of English
• Strong relational skills, influencing skills and presence.
• Strong project management  
• A Bachelor or master’s degree in education, public policy / management, international relations, economics, or a similar field is preferred.
• Confident with technology platforms e.g. Salesforce  

To thrive at Efekta you will

• Have strong personal drive and energy.
• Possess an entrepreneurial spirit with a nothing is impossible mindset.
• Excited by having ownership and autonomy.
• Enjoy working in a fast-paced results-driven environment.
• Be passionate about learning, language and being a change-maker.

Why Working for Efekta is great

• A balance of autonomy and real ownership with support to develop  
• A start up fast paced environment with real potential to create transformative impact in schools and universities around the world if we succeed.
• Surrounded by passionate talented international teammates who are experts in education, technology and growth and who believe nothing is impossible.
• A chance to participate in our Global Experience Program, spending time in other offices and teams around the world.
• A competitive salary (based on track record) and benefits packages
• Celebrations, global gatherings and anniversary markers, including paid sabbaticals.

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