Full-Time

Senior Customer Success Manager-Retail Media

Confirmed live in the last 24 hours

Pacvue

Pacvue

51-200 employees

eCommerce solutions for advertising optimization

Data & Analytics
Consumer Software

Compensation Overview

$95k - $115kAnnually

+ Bonus

Senior

New York, NY, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 4-5 years of digital/search advertising work experience and domain knowledge
  • 2-3 years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Criteo, Kroger (experience with Amazon DSP and with Pacvue, or a similar technology, strongly preferred)
  • Spanish fluency a plus
  • Customer success, consulting service or pre-sales experience and expertise
  • Great interpersonal skills, team player and customer service focused attitude
  • High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go
  • Ability to operate simultaneously and effectively in both tactical and strategic modes
  • Strong analytical skills are a must
  • Moderate Excel skills are a must
Responsibilities
  • Make customers successful by providing high quality technical support and service.
  • Foster account growth/expansion via new products and markets.
  • Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands.
  • Be an escalation point for client issues and be a client centric problem solver.
  • Be a subject matter expert on the Pacvue platform and retail media in general. Contribute to the creation of training or marketing assets. Participate in webinars as a subject matter expert as needed.
  • Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education.
  • Identify areas where process improvements can be made and execute an action plan to improve current processes.
  • Educate users on latest SaaS platform features.
  • Help with pre-sales activities to demonstrate function features and provide advertising optimization recommendations to users.
  • Address technical issues relating to software function and upgrades.
  • Assist in feature design with the R&D team.
  • Create product reports and recreate errors for documentation and communication with developers.

Pacvue provides eCommerce solutions that focus on optimizing advertising and sales for online retailers. Its software platform includes tools for campaign automation, sales analytics, and digital shelf optimization, which help clients manage their online advertising campaigns more effectively. By automating repetitive tasks and centralizing key metrics, Pacvue allows businesses to save time and enhance their sales performance. Unlike many competitors, Pacvue emphasizes education and support through resources like Pacvue University, which offers self-guided courses and accreditations. The company's goal is to empower eCommerce businesses, from small entrepreneurs to large enterprises, to succeed in the competitive online marketplace.

Company Stage

N/A

Total Funding

$1.1M

Headquarters

Seattle, Washington

Founded

2018

Growth & Insights
Headcount

6 month growth

2%

1 year growth

12%

2 year growth

28%
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Simplify's Take

What believers are saying

  • Pacvue's continuous innovation, such as the AI-powered Pacvue XL Copilot, positions it as a leader in the eCommerce technology space.
  • The company's strong emphasis on client education and support through resources like Pacvue University can lead to higher client satisfaction and retention.
  • Strategic partnerships and new capabilities, like Chewy Sponsored Ads, open up new market opportunities and revenue streams for Pacvue.

What critics are saying

  • The highly competitive eCommerce solutions market requires Pacvue to continuously innovate to maintain its edge.
  • Integration of advanced AI technologies may face adoption challenges, potentially slowing down client onboarding and satisfaction.

What makes Pacvue unique

  • Pacvue's focus on advanced AI integrations and automation sets it apart in the eCommerce solutions market, providing clients with cutting-edge tools for advertising and sales optimization.
  • The company's commitment to education through Pacvue University and specialized services like Revenue Recovery enhances its value proposition beyond standard eCommerce platforms.
  • Pacvue's strategic hires from tech giants like Microsoft bring unparalleled expertise in AI and product development, further distinguishing it from competitors.

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