Quest Diagnostics

Operates nationwide clinical laboratory testing

Client Service Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeOklahoma City, OK, USA$14.27 - $22.11In-person

About the Job

Requirements

Must be able to operate basic office equipment, have general computer knowledge, and demonstrate basic typing ability.
Must demonstrate customer service skills.
Must be able to communicate in English both verbally and in writing.
Must be confident, self-motivated, and able to work unsupervised.
Must maintain professionalism in appearance, actions, and attitude, including during heavy workloads and stress.
Must demonstrate teamwork, collaboration, and strict attention to detail, and be dependable, punctual, and committed to company values.
Must be able to achieve and maintain department-specific metrics.
A minimum high school diploma or equivalent is required.
Must be available for any shift, including nights, weekends, and some holidays as needed; overtime may be required by business needs.

Responsibilities

Report to work on time and prepared for each scheduled shift.
Perform all assigned duties and processes, including tasks for which fully qualified and those within demonstrated capabilities.
Maintain a positive, professional, and supportive attitude throughout the workday.
Work collaboratively as a team member and contribute to a respectful, productive work environment.
Contact customers by phone, fax, and mail, or as directed by the supervisor, to report laboratory results to clients using established protocols.
Document reporting or call history in the patient file and maintain appropriate records.
Contact clients to resolve routine matters related to patient testing and result reporting.
Use established protocols for reporting client concerns.
Escalate complex client issues to the appropriate individual or department.
Provide input to the supervisor on quality improvement opportunities.
Provide clerical support.
Perform other duties as required to meet the client's requirements.

Desired Qualifications

One year of clinical laboratory or customer service experience in a call center environment is preferred.

Diagnostic Laboratory of Oklahoma (DLO)

Location: Oklahoma City, OK

Hours: Saturday and Sunday 8:00am - 8:00pm; Monday and Tuesday 8:00am-5:00pm

Essential Functions:

Report to work on time and prepared for each scheduled shift
Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities
Maintain a positive, professional, and supportive attitude throughout the workday
Work collaboratively as a team member and contribute to a respectful, productive work environment

Required Knowledge:

Must be able to operate basic office equipment, have general computer knowledge and basic typing ability. Must have demonstrative customer service skills.
Must be able to communicate in English both verbally and in writing.
Must be confident, self-motivated and be able to work unsupervised. Requires professionalism in appearance, actions, and attitude.
Must be able to maintain professionalism in times of heavy workloads and stress.
Requires teamwork, collaboration, and strict attention to detail. Must be dependable, punctual, and demonstrate integrity and commitment to company values.
Must be able to achieve and maintain department specific metrics

Required Experience: Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service experience in a call center environment preferred.

Special Requirements: Must be available for any shift, including nights, weekends, and some Holidays as needed. Overtime as required by business needs.

Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
Document reporting or call history in the patient file and maintain appropriate records.
Contact the clients to resolve routine matters related to patient testing and result reporting.
Use established protocols for reporting client concerns.
Escalate complex client issues to the appropriate individual/department.
Provide input on quality improvement opportunities to Supervisor.
Provide clerical support.
Other duties as required to meet the client’s requirements.

Salary Minimum: 14.27

Salary Range Mid: 18.03

Salary Maximum: 22.11

About the Company

Quest Diagnostics

Operates nationwide clinical laboratory testing

Quest Diagnostics provides clinical laboratory testing and diagnostic services. It processes patient samples across a network of laboratories to run a broad menu of 3,000+ tests, including cancer diagnostics and anatomical pathology, and delivers interpretive reports through its medical staff. Tests are performed at its patient service centers, esoteric and rapid-response labs, and outpatient facilities, with results shared with clinicians via connected data systems. What sets Quest Diagnostics apart is its scale and scope: the world’s largest clinical lab network, the broadest test menu, a large team of MDs and PhDs for interpretation, and leadership in cancer diagnostics and pre-employment drug testing, plus extensive clinical trials testing. Its goal is to empower healthcare providers and patients with actionable diagnostic insights to identify, treat, and manage disease, inspire healthy behaviors, and improve health outcomes.

Company size: 10,001+
Company stage: IPO
Headquarters: Secaucus, NJ
Founded: 1967

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